Center Operations Supervisor

• Support front desk coverage and contribute to service teamwork
• Monitor staff's attendance and absences and identify coverage plans for expected and unexpected absences
• Monitor provider schedules daily to ensure smooth flow of patient visits
• Manage the transportation schedule to maximize company resources and delivery on a positive patient experience
• Complete daily operational rounds to confirm foundational activities have been completed
• Monitor outstanding work queues, checklists and other performance indicators
• Monitor front desk activities for completion, accuracy and quality including confirmation calls, copay collection and patient experience, and contributing to work, when needed
• Help maintain the welcome space and community room to promote a positive patient experience and support growth
• Own facilities management to keep the center safe, clean, and functional
• Depending on the need of the center, manage hourly center staff ranging from front desk staff to medical assistants and phlebotomists
• As invited by the practice manager, support the recruitment, hiring, onboarding, retention and performance management of the staff
• Leverage practice dashboards and reports to identify areas for operational improvement
• Structure and facilitate service and clinical team huddles
• Engage in service recovery efforts, as needed and facilitate resolution
• Champion new initiatives as workflows are improved and new services are added
• Champion organizational operating procedures
• De-escalate conflict as it arises, and seek resolution
• Partner with other center leaders, including the Practice Manager and Medical Director to address staff performance and workflows
• Other duties, as assigned

• An exceptional ability to solve problems and think critically
• Strong collaboration skills and demonstrated success working within a team
• A flexible and positive attitude
• Ability to work in a fast-paced, often ambiguous environment
• A proactive and adaptable working style
• able to take ownership of tasks
• 2+ years professional experience in a customer service setting
• 1+ year experience leading a team preferred
• Proficient PC skills
• Associate's degree required, Bachelor's degree preferred
• US work authorization

1+ year experience leading a team

• Affordable medical plan options, a 401(k) plan (including matching company contributions), and an employee stock purchase plan
• No-cost programs for all colleagues including wellness screenings, tobacco cessation and weight management programs, confidential counseling and financial coaching
• Benefit solutions that address the different needs and preferences of our colleagues including paid time off, flexible work schedules, family leave, dependent care resources, colleague assistance programs, tuition assistance, retiree medical access and many other benefits depending on eligibility