Ce Lease Operation Manager

• Lead, coach, and develop CE FSEs by setting clear expectations, driving accountability, supporting career growth, and sustaining strong engagement and performance
• Define and track clear performance metrics for CE FSE execution quality, including MOP review rigor, maintenance record quality, audit finding closure, and incident recurrence trends
• Own workforce planning activities including recruitment, onboarding, training, development, and succession planning for CE FSE roles
• Ensure CE FSEs consistently execute day-to-day operations and maintenance of mechanical, electrical, and plumbing (MEP) systems across assigned sites, protecting availability and operational readiness
• Ensure CE FSEs conduct thorough, line-by-line technical and risk-based reviews of EOPs/SOPs/MOPs, validating assumptions, failure modes, critical switching steps and rollback plans prior to execution
• Oversee implementation and governance of annual maintenance, break-fix, technical MEP projects and drive improvements (timeliness, accuracy, and execution quality) where gaps exist
• Supervise compliance to change management policies by ensuring critical work is properly planned, reviewed, and controlled—especially landlord/site maintenance activities executed under Microsoft governance
• Lead risk management across safety, operational, and compliance requirements (e.g., certifications, renewals, readiness gaps), escalating and driving mitigation plans through closure
• Promote and enforce electrical/mechanical safety practices for both landlord and Microsoft-owned equipment, ensuring the team is trained and consistently operating to expectations
• Ensure regular emergency drills are planned, executed, reviewed, and improved, validating role clarity, accountability, and readiness across Microsoft and landlord teams
• Oversee development and dissemination of RCA (Root Cause Analysis) and incident learnings, driving preventive actions that reduce recurrence risk and improve operational maturity
• Drive a culture of continuous improvement, including follow-up on findings from assessments, audits, QA/compliance checks, and insurance/CEP-related requirements
• Act as the primary people-manager interface between site CE FSE teams and Regional CE / Engineering functions
• Ensure operational feedback (incidents, RCAs, maintenance findings, audit outcomes) is systematically fed into regional engineering and global standards
• Ensure quality control of critical maintenance records, validating completeness, accuracy, and audit readiness across all assigned sites
• Represent CE operations in cross-functional forums, sharing lessons learned and driving CE-related programs that improve safety, reliability, and consistency
• Build and maintain strong partnerships with landlords, site operations leadership and regional/global stakeholders, serving as the primary CE people-manager escalation path
• Participate in and maintain structured lessor performance governance, including scorecards, trend analysis, and escalation of recurring operational or compliance risks
• Support and coordinate infrastructure upgrades and deployments (e.g., capacity-related changes) by aligning CE readiness, execution dependencies, and operational acceptance criteria
• Ensure accurate data management in relevant facility planning tools and support future deployment and capacity planning activities through disciplined operational inputs
• Ensure CE FSE participation in design reviews, commissioning activities, and site transitions in line with the Site Transition Program, validating operational readiness prior to BAU handover

• Demonstrated experience managing mission-critical physical operations in a Critical Environment infrastructure (e.g., electrical/mechanical plant operations and maintenance) and driving operational rigor across multiple sites
• Experience leading and motivating a diverse technical workforce, including performance management, coaching, and team capability development
• Working knowledge of change and risk management in critical environments, including reviewing/approving work controls and ensuring safe execution
• Willingness to support flexible hours / non-business hours as required by the rhythm of the business and incident response needs
• Ability to meet Microsoft/customer/government security screening requirements where applicable (e.g., Cloud Background Check requirements referenced in Microsoft Careers postings)
• Fluency in Japanese and English language skills for high levels of engagement and extensive interaction with internal and external stakeholders

• Bachelor’s Degree or Technical College certification in mechanical or electrical engineering and/or services
• Experience driving standardization of EOP/SOP/MOP procedures, maintenance calendars, and cross-site best practices
• Experience leading audit/assessment readiness and closure, including corrective action planning and verification
• Demonstrated success delivering energy efficiency / cost optimization initiatives and tracking outcomes
• Strong stakeholder management skills with landlords, site ops leaders, and regional/global partners

Training and growth opportunities including Career Rotation Programs, Diversity & Inclusion training and events, and professional certifications