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CDE II

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NTT DATA

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Location:
India , Noida

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Category:
IT - Administration

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Contract Type:
Not provided

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Salary:

Not provided
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Job Description:

The CDE II position at NTT DATA requires a bachelor's degree in Computer Engineering, Computer Science, or Information Technology, along with over 15 years of experience in IT service management. The role focuses on operational management, client relationship governance, and financial oversight. Candidates should have expertise in ITIL frameworks, BMC Remedy, and ServiceNow, with strong communication skills. Preferred certification includes ITIL Foundations v4. This position offers an opportunity to significantly impact client satisfaction and operational excellence.

Job Responsibility:

  • Responsible for day-to-day operational management of NTT DATA accountable services across all service towers
  • Maintain and execute Continuous Service Improvement Plans
  • Ensure Service Improvement Plans exist for any areas not performing to contracted service levels
  • Ensure NTT DATA delivers to contractual commitments to customer
  • Populate internal reporting tools on weekly basis with RAG status of account delivery/relationship/financials
  • Manage Outage/Escalation/Missed SLA incidents
  • Ensure available automation/efficiency programs are implemented and executing appropriately
  • Manage Sales Enablement
  • Deliver P&L for account inclusive of revenue, cost, and margin
  • Ensure accurate and timely revenue/cost/margin forecasts
  • Responsible for cost management to AOP/POS and variance action plans
  • Deliver documented Action Plan to close gap of forecast to AOP
  • Manage account Ramp-up / Ramp-down processes
  • Service Delivery Governance - Customer facing communication responsibilities
  • Function as Relationship Management main contact for client Operations Leadership
  • Work collaboratively with Client Executive to develop customer relationships
  • Responsible for holding Customer Governance meetings
  • Provide Client Excellence Updates to Senior Leadership
  • Build and sustain effective communications with all stakeholders
  • Responsible for improving Client Satisfaction with Delivery Excellence

Requirements:

  • Bachelor's degree in Computer Engineering, Engineering, Computer Science, Information Technology, or related field
  • 15+ years of experience in IT service management
  • 5+ years' experience in Manufacturing and Provider industry
  • 5+ years’ experience in IT support and production escalations
  • 5+ years’ experience in end-to-end management of lifecycle projects
  • 5+ years’ experience managing a highly leveraged service environment
  • 5+ years’ experience using ITSM tools such as BMC Remedy or ServiceNow
  • Experience in managing projects in Oracle landscape (ERP, OIC, OCI)
  • Multi-year experience in delivery management best practices
  • Strong knowledge of ITIL Service Framework and implementation
  • ITIL Foundations v4 certification preferred
  • Excellent customer service skills and interpersonal skills
  • Strong verbal and written communications skills
  • Ability to work across multiple time zones
  • Ability and willingness to travel to client site as needed
  • Current Visa and passport preferred

Nice to have:

  • ITIL Foundations v4
  • Current Visa and passport

Additional Information:

Job Posted:
May 04, 2026

Employment Type:
Fulltime
Work Type:
On-site work
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