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Our Customer Risk Review team is looking for a hands-on analyst with experience in the payments and/or finance industry. You will be working with a wide range of teams within Adyen, including commercial, compliance, and product to ensure that our KYC (Know-Your-Customer) documents are up-to-date whilst remaining compliant. You will contribute to the practice of enhanced due diligence, anti-fraud and anti-money laundering whilst driving change and projects. The job doesn’t stop there as you will also be responsible for projects to improve operational scalability that impact our day-to-day work. Operating with a hands-on mindset, you will independently manage intricate customer due diligence cases while serving as a catalyst for efficiency. You will assist in refining our standard operating procedures, mentor colleagues, and utilize data insights to automate and enhance our daily operational workflows.
Job Responsibility
Perform periodic review of customer files in accordance with internal KYC/CDD requirements
Monitor KYC, CDD and EDD procedures to ensure our customers’ compliance
Collect and analyze customer information on a periodic basis whilst documenting material changes to their organizational structures, legal entity(ies) and policies
Drive process improvements and automation on our workflow procedures
Engage, drive and lead projects along with your colleagues on compliance, tech or commercial oriented focus areas
Guide customers along the periodic review process, ensuring that issues and challenges are addressed efficiently
Align with global teams to ensure consistency in requirements and customer experience
Autonomously manage high-complexity casework while proactively updating SOPs and documentation to ensure a 'First-Time-Right' quality benchmark and minimize rework
Collaborate with seniors and cross-functional teams to identify tooling gaps, contribute data insights for automation, and support the testing of solutions that reduce manual effort without increasing risk
Requirements
3-5 years’ experience in Customer Due Diligence/Enhanced Due Diligence/KYC
Solid understanding of AML/CFT, CDD and EDD concepts
Extensive experience in conducting CDD and EDD screening
Project owner with an ability to prioritize tasks based on business needs
Capable of conducting meetings, leading project discussions, delivering presentations and interacting with stakeholders of different seniority and discipline
Operationally oriented with an eagerness to pick up and drive projects with our cross functional teams
Problem solver with ability to pick up things quickly
A structured thinker able to navigate ambiguity and commercial pushback, balancing regulatory rigor with operational speed to unblock merchants effectively
A proactive partner committed to team growth, who supports the onboarding of new joiners through peer coaching and promotes best practices to ensure global consistency