Cdd Onboarding Lead Job at Grant Thornton UK LLP (London, Nottingham, Milton Keynes, Leicester, Edinburgh, Gatwick, Carlisle, Cardiff, Southampton, Reading, Manchester, Oxford, Leeds, Birmingham, Bristol, Aberdeen, Sheffield, Newcastle, Colchester, Liverpool, Glasgow, Cambridge)

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Team Lead, CDD Risk (Onboarding)

In this role, you’ll oversee the onboarding of new and existing merchants, asses...

Location

India , Bengaluru

Salary:

Not provided

Adyen

Expiration Date

Until further notice

Requirements

You are a seasoned people leader with 10+ years of proven experience in the risk, operations or compliance industry
You have a firm grasp and understanding of AML, KYC, PCI, Scheme rules and internal controls
You are extremely detail oriented, organized and have the ability to multitask effectively
You are people oriented and know your way around growing individual contributors ranging from juniors to seniors
You are able to work independently, while at the same time being a strong collaborator, working and connecting with colleagues and developing ideas to improve effective teamwork / client onboarding
You take initiative, ownership and are committed to challenging the status quo in a critical, professional and effective manner
You are a self-starter who enjoys a fast-paced environment and is able to execute ideas / initiatives effectively
You have strong analytical and stakeholder management skills while believing that efficiency is key to operational excellence
You are a data-driven person who works well and understands with ease, making use of data to drive changes and decision making
You are someone with great foresight who thinks strategically when executing initiatives and conducting your planning

Job Responsibility

Lead a team responsible for the onboarding and risk assessments of new and existing clients
ensuring compliance and handling escalations / frictions efficiently and effectively
Risk assessments towards onboarding of clients - both new and existing clients who wish to expand with Adyen in accordance with regulations and internal KYC procedures
Lead and drive process improvements, provide insights and guidance towards these initiatives
Evaluate existing procedures and processes developed internally, challenging the efficacy of the processes to optimize end-to-end our merchant’s onboarding processes
Provide advice and assistance to Commercial and product teams, with the end goal of increasing customer satisfaction and improving our automation rates respectively
Ensuring continuous team growth and competence improvements

Fulltime

Team lead - CDD Risk, Customer Onboarding

We are looking for a CDD Direct Customer Onboarding Team Lead to join our Custom...

Location

Netherlands , Amsterdam

Salary:

Not provided

Adyen

Expiration Date

Until further notice

Requirements

2 to 5 years of formal people management experience in the risk, operations or compliance environments
firm grasp and understanding of AML, KYC, PCI, Scheme rules and internal controls
extremely detail oriented, organized and have the ability to multitask effectively
people oriented and know your way around growing individual contributors
able to work independently, while at the same time being a strong collaborator, working and connecting with colleagues and developing ideas to improve effective teamwork / client onboarding
take initiative, ownership and are committed to challenging the status quo in a critical, professional and effective manner
self-starter who enjoys a fast-paced environment and is able to execute ideas / initiatives effectively
strong analytical and stakeholder management skills while believing that efficiency is key to operational excellence
data-driven person who works well and understands with ease, making use of data to drive changes and decision making
someone with great foresight who thinks strategically when executing initiatives and conducting your planning

Job Responsibility

Lead and develop a team responsible for onboarding and ongoing risk assessments of new and existing merchants, ensuring compliance and handling escalations efficiently
Set clear expectations, monitor KPIs, SLAs and quality to ensure timely, high-quality delivery across the onboarding lifecycle
Manage individual and team performance through 1:1s, coaching, and reviews, supporting continuous development and accountability
Drive a performance culture focused on speed, quality, and customer experience while balancing regulatory and commercial needs
Identify skill gaps and create structured development plans to support growth and team scalability
Lead process improvement initiatives, challenge existing procedures collaborating with Compliance, Product, Sales, and Account Management
Use data to inform decisions, prioritize initiatives, and measure impact on efficiency, risk quality, and customer experience
Collaborate with regional and global teams to share best practices and drive alignment while respecting regional nuances
Foster a motivated, engaged, and safe team environment, encouraging ownership, accountability, and continuous improvement

Onboarding Business Lead (KYC/CDD)

As an Onboarding Business Lead (KYC/CDD) within our Quality & Risk / Centralised...

Location

United Kingdom , London; Reading; Manchester; Leeds; Bristol; Milton Keynes; Leicester; Cambridge

Salary:

Not provided

Grant Thornton UK LLP

Expiration Date

Until further notice

Requirements

Substantial hands-on experience delivering client onboarding (including KYC/CDD) within professional services, banking or financial services, with end-to-end ownership of complex cases
Proven ability to write and defend risk rationales and make risk-based decisions with confidence, even in the absence of perfect information
Demonstrable experience of engaging with clients/customers and stakeholders through strong written and verbal communication skills, with the ability to facilitate a positive experience throughout regulated onboarding processes

Job Responsibility

Lead the Client outreach process to gather required CDD information and documentation, including direct conversations with client contacts (written and verbal)
Apply independent, high-level judgement to determine the sufficiency and credibility of information provided by the Client against the firm’s CDD Standard
Manage complex ownership structures and support enhanced due diligence (EDD) where required
Formulate and record clear risk rationales for CDD/EDD conclusions and approvals and manage escalations
Guide senior client stakeholders through digital identity verification and other biometric processes
Act as a concierge-style Onboarding advisor, providing bespoke operational Onboarding advice for larger, more complex or priority cases
Troubleshoot Onboarding bottlenecks
Act as a subject matter expert (SME) for client-facing Partners and Directors
Provide a holistic view of risk
Provide clear, practical advice on evidence strategy, risk-based options and when/what to escalate

What we offer

Life cover
Income protection
Matched pension
Screening
Dental care
Eye care
Doctor@Hand
Mortgage advice
Will writing
Investment accounts

Fulltime

Business Onboarding (KYB) Process Lead

We believe that opening a business bank account should be as easy as taking your...

Location

Netherlands; Bulgaria , Amsterdam; Sofia

Salary:

Not provided

bunq

Expiration Date

Until further notice

Requirements

Deep expertise in KYB processes, with familiarity in EDD and CDD across EU markets
Proven ability to deliver seamless UX for onboarding journeys, ideally with product-facing experience
Strong analytical and research skills that allow you to turn raw data into actionable business insights
The ability to plan, organize, and execute complex improvements to onboarding mechanisms while driving real results
Prior experience optimizing policies and working in regulated environments
Excellent knowledge of various risk profiles and acceptance standards, including risk-labeling frameworks and decision paths
Strong communication skills and a user-centric approach to problem-solving

Job Responsibility

Data-driven problem solving: Conduct weekly analyses of users that don’t meet our 5-minute onboarding promise, identify root causes, and reduce inefficiencies to keep that figure below 4%
Clear communication: Ensure users in onboarding always know what is expected of them, what they need to do next, and receive a clear timeline for their account verification
Policy optimisation: Conduct quarterly reviews of SBI codes, risk labels, and acceptance policies to remove unnecessary blockers while maintaining compliance
Leverage APIs: Use service providers where possible to directly collect and verify user data, boosting 5-minute onboarding

What we offer

Great, international colleagues who share your mindset
Hybrid setup: after 3 months in-office, work 2 days remote, 3 days in-office weekly
Digital Nomad program: After your first year, enjoy up to 20 days per year to work while traveling
We support growth with bunq Academy and €1500 annual learning budget
We reward tenure with a dedicated travel budget: €1.5k after 2 years and €3k after 4 years to visit another core office
Massive discount with Urban Sports Club in the Netherlands, option for MultiSport card in Bulgaria
Flex Benefits: €70 monthly budget via Re: benefit, offering access to 150+ perks tailored to your lifestyle
Travel expenses are covered whether you come walking or by bike, bus or car
A MacBook so you can Get Shit Done with us
Delicious lunches from our fabulous in-house chefs with vegan and vegetarian options in the Netherlands and lunch allowance in Bulgaria

Fulltime

Cdd KYC Qa Specialist

This is Adyen: Adyen provides payments, data, and financial products in a single...

Location

Netherlands , Amsterdam

Salary:

Not provided

Adyen

Expiration Date

Until further notice

Requirements

3+ years of experience in CDD/KYC operational, QA, or compliance control oversight roles
Deep-seated understanding of AML/CFT frameworks and the regulatory nuances governing merchant onboarding and the wider customer lifecycle (including EDR and Terminations)
Exceptional English communication skills
Strong data analysis skills and the ability to synthesize complex information
Track record of working successfully cross-functionally with diverse stakeholders to drive various initiatives and process improvements to completion
You don’t just 'check' work—you own the outcome
You have an 'automation-first' mindset, naturally spotting manual bottlenecks and challenging existing processes to find a better way

Job Responsibility

Perform in-depth QA reviews with a core focus on CDD/KYC processes to identify systemic weaknesses before they become risks
Provide quality oversight as needed across other critical stages of the merchant risk lifecycle, including AML, Screening, Event Driven Reviews (EDR), and Terminations
Maintain the highest quality standards for merchant risk assessments, from initial Underwriting to periodic and event-driven reviews
Develop and maintain clear QA guidelines for analysts, ensuring that quality benchmarks are transparent, easily accessible, and strictly aligned with our global compliance procedures
Design and refine end-to-end QA frameworks that don’t just find errors, but actively facilitate the efficiency and accuracy of our operations
Coach MOPs leads and analysts to take ownership of their own quality
Translate QA findings into actionable dashboards and reports for leadership and compliance functions
Partner closely with 1st line, Compliance, Project Managers (Excellence team), and Product to drive continuous improvement and foster a global culture of shared quality and accountability

Fulltime

CDD Risk Analyst

Our Customer Risk Review team is looking for a hands-on analyst with experience ...

Location

Singapore , Singapore

Salary:

Not provided

Adyen

Expiration Date

Until further notice

Requirements

3-5 years’ experience in Customer Due Diligence/Enhanced Due Diligence/KYC
Solid understanding of AML/CFT, CDD and EDD concepts
Extensive experience in conducting CDD and EDD screening
Project owner with an ability to prioritize tasks based on business needs
Capable of conducting meetings, leading project discussions, delivering presentations and interacting with stakeholders of different seniority and discipline
Operationally oriented with an eagerness to pick up and drive projects with our cross functional teams
Problem solver with ability to pick up things quickly
A structured thinker able to navigate ambiguity and commercial pushback, balancing regulatory rigor with operational speed to unblock merchants effectively
A proactive partner committed to team growth, who supports the onboarding of new joiners through peer coaching and promotes best practices to ensure global consistency

Job Responsibility

Perform periodic review of customer files in accordance with internal KYC/CDD requirements
Monitor KYC, CDD and EDD procedures to ensure our customers’ compliance
Collect and analyze customer information on a periodic basis whilst documenting material changes to their organizational structures, legal entity(ies) and policies
Drive process improvements and automation on our workflow procedures
Engage, drive and lead projects along with your colleagues on compliance, tech or commercial oriented focus areas
Guide customers along the periodic review process, ensuring that issues and challenges are addressed efficiently
Align with global teams to ensure consistency in requirements and customer experience
Autonomously manage high-complexity casework while proactively updating SOPs and documentation to ensure a 'First-Time-Right' quality benchmark and minimize rework
Collaborate with seniors and cross-functional teams to identify tooling gaps, contribute data insights for automation, and support the testing of solutions that reduce manual effort without increasing risk

Fulltime

Investor Services Manager

As a world leading provider of integrated solutions for the alternative investme...

Location

United States , Carmel

Salary:

Not provided

Alter Domus

Expiration Date

Until further notice

Requirements

5+ years of relevant professional experience, managing an investor service team and client service delivery
Subject Matter Expert (SME) in various know your client (KYC) and anti-money laundering (AML) topics
Experience conducting client due diligence for client onboardings as well as periodic risk reviews
US and Cayman regulatory and compliance requirements experience
Ability to own, prioritize, and delegate tasks, work on multiple assignments, and ensure tasks are completed in a timely fashion
Expert communication skills required, externally with the client, internally with the teams, and escalating any issues or concerns to management in a timely manner
Team management experience
including hiring, training, and developing team members, and performance reviews
Proficient in Microsoft Office and software applications for data input, storage, and reporting
Management metrics reporting, and proficiency in identifying and instituting process improvements

Job Responsibility

Responsible for leading all aspects of Investor Services day-to-day processing for a key client
Manage, coordinate, and oversee a team of 3 to 5 compliance professionals, fostering a culture of compliance and ethical behavior, while delivering high quality services
Ability to foresee potential issues before they happen and take remedial action to prevent them, institute process improvements as needed
Conduct and review risk assessments to identify and mitigate potential AML/KYC risks associated with clients and transactions
Oversee the customer due diligence (CDD) and enhanced due diligence (EDD) processes, ensuring thorough and accurate documentation
Monitor and analyze transactions for suspicious activity, and escalate findings as necessary in accordance with internal protocols
Address and resolve all investor queries or issues promptly and effectively, including accelerated resolution for key investors where required
Work closely with the AD Compliance team to ensure all appropriate investor documentation is collected and processed in a timely manner, mitigating the risks of errors
Be a main point of contact for the client, their investor solutions team, and their investors
Be involved and lead recurring calls with relevant status updates on all major items

What we offer

Support for professional accreditations
Flexible arrangements, generous holidays, plus an additional day off for your birthday
Continuous mentoring along your career progression
Active sports, events and social committees across our offices
24/7 support available from our Employee Assistance Program
The opportunity to invest in our growth and success through our Employee Share Plan

Fulltime

Head of Partner Oversight

We are seeking an experienced and commercially focused Head of Partner Oversight...

Location

United Kingdom , London

Salary:

Not provided

Sokin

Expiration Date

Until further notice

Requirements

Extensive experience in partner oversight, third-party risk, outsourcing, or vendor management within fintech, payments, or financial services
Strong knowledge of regulatory requirements, including CDD, Transaction Monitoring, and operational resilience frameworks
Deep experience working within the payments industry
Proven ability to design and implement scalable partner oversight frameworks in a regulated environment
Experience operating across multiple jurisdictions with an understanding of global regulatory expectations
Strong commercial judgment, with the ability to balance regulatory compliance and business growth
Demonstrated leadership experience building and managing high-performing teams
Excellent stakeholder management skills, with the ability to influence senior leadership, regulators, and external partners

Job Responsibility

Design and implement end-to-end third-party risk management processes, including onboarding due diligence, risk assessments, and ongoing monitoring
Conduct risk-based assessments of partners covering financial, operational, compliance, and reputational risks
Lead incident management and escalation processes relating to partner failures or breaches
Define and monitor SLAs, KPIs, and service delivery metrics
Oversee ongoing performance reviews, audits, and assurance activities
Work closely with internal teams to ensure seamless partner integration and service delivery

Fulltime

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Cdd Onboarding Lead

Job Description

Job Responsibility

Requirements

What we offer

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