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Adyen Logo Adyen · IT - Administration

Cdd KYC Qa Specialist

Netherlands, Amsterdam Employment contract · Job Posted May 29, 2026
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Job Description

This is Adyen: Adyen provides payments, data, and financial products in a single solution for customers like Meta, Uber, H&M, and Microsoft - making us the financial technology platform of choice. At Adyen, everything we do is engineered for ambition. For our teams, we create an environment with opportunities for our people to succeed, backed by the culture and support to ensure they are enabled to truly own their careers. We are motivated individuals who tackle unique technical challenges at scale and solve them as a team. Together, we deliver innovative and ethical solutions that help businesses achieve their ambitions faster.

Job Responsibility

  • Perform in-depth QA reviews with a core focus on CDD/KYC processes to identify systemic weaknesses before they become risks
  • Provide quality oversight as needed across other critical stages of the merchant risk lifecycle, including AML, Screening, Event Driven Reviews (EDR), and Terminations
  • Maintain the highest quality standards for merchant risk assessments, from initial Underwriting to periodic and event-driven reviews
  • Develop and maintain clear QA guidelines for analysts, ensuring that quality benchmarks are transparent, easily accessible, and strictly aligned with our global compliance procedures
  • Design and refine end-to-end QA frameworks that don’t just find errors, but actively facilitate the efficiency and accuracy of our operations
  • Coach MOPs leads and analysts to take ownership of their own quality
  • Translate QA findings into actionable dashboards and reports for leadership and compliance functions
  • Partner closely with 1st line, Compliance, Project Managers (Excellence team), and Product to drive continuous improvement and foster a global culture of shared quality and accountability

Requirements

  • 3+ years of experience in CDD/KYC operational, QA, or compliance control oversight roles
  • Deep-seated understanding of AML/CFT frameworks and the regulatory nuances governing merchant onboarding and the wider customer lifecycle (including EDR and Terminations)
  • Exceptional English communication skills
  • Strong data analysis skills and the ability to synthesize complex information
  • Track record of working successfully cross-functionally with diverse stakeholders to drive various initiatives and process improvements to completion
  • You don’t just 'check' work—you own the outcome
  • You have an 'automation-first' mindset, naturally spotting manual bottlenecks and challenging existing processes to find a better way
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