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As a CCTV Operator, you will play a vital role in maintaining traffic flow and road safety across the borough. You will monitor live CCTV footage, identify traffic and parking contraventions, and ensure enforcement activity is carried out accurately and in line with legislation and operational procedures.
Job Responsibility
Monitor live CCTV feeds covering Red Route locations
Identify and review potential parking and traffic contraventions
Capture, review, and preserve evidential footage
Validate enforcement evidence to support the issuing of Penalty Charge Notices (PCNs)
Maintain accurate records and incident logs
Ensure compliance with legislation, data protection requirements, and operational procedures
Liaise professionally with management teams, enforcement officers, and council representatives
Requirements
Excellent attention to detail and observational skills
Strong written and verbal communication skills
Good IT and keyboard skills
Ability to work independently and make accurate decisions
Professional and customer-focused approach
Flexibility to work shifts, including evenings, weekends, and Bank Holidays
Nice to have
Previous experience within CCTV monitoring, parking enforcement, traffic enforcement, security, or a similar operational environment
Knowledge of parking or traffic enforcement legislation
SIA Public Space Surveillance (CCTV) Licence
What we offer
Full training and ongoing development
Support in obtaining CCTV qualifications where required
37.5-hour working week
Competitive holidays + Bank Holidays
Pension scheme
Employee discounts and wellbeing benefits
Enhanced family-friendly policies (subject to eligibility)