Cctv / customer service agent Jobs

Cctv / customer service agent

Parking Network B.V.

Location:
United Kingdom, Wigan

Category:
Customer Service

Contract Type:
Not provided

Salary:

25396.00 GBP / Year ▼

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Job Description:

An exciting opening has arisen for a customer service agent to join our friendly team based in the customer service centre in Wigan. If you thrive in a fast-paced atmosphere, are organised, and have an eye for detail, then this role is for you!

Job Responsibility:

Answering customer enquiries via telephone and email in line with APCOA service level standards
Review CCTV footage
Use knowledge of processes, laws, and policies to advise customers
Undertake clerical tasks in line with KPIs and within SLAs

Requirements:

Customer service experience
Good communication skills
Detail-oriented and reliable
Excellent team player
Ability to thrive under pressure
Aptitude to multi-task
Personal skills with the knack to build positive working relations
Competence to prioritise work, multi-task and maintain organisation
Uses initiative, looks for positive outcomes
Self-motivated with a pro-active nature
Positive behaviours with colleagues and customers
Excellent problem-solving skills
Punctual, reliable and detail oriented
Knowledge of excel

What we offer:

Training and Development
Company Pension
Employee Discount Scheme
Once monthly free staff lunch
Free parking

Additional Information:

Job Posted:
December 11, 2025

Expiration:
December 23, 2025

Employment Type:

Fulltime

Work Type:

On-site work

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