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The CCTV System Administrator is responsible for the administration, configuration, monitoring, and maintenance of enterprise video surveillance systems, with a primary focus on Pelco CCTV hardware and video management systems. This role ensures the continuous availability, performance, and security of camera systems supporting physical security, operational monitoring, and incident investigations. The administrator works closely with security, IT, and facilities teams to maintain reliable and compliant surveillance operations.
Job Responsibility
Administer, configure, and maintain CCTV solutions, including cameras, encoders, recorders, and video management software (VMS)
Manage camera configurations, video streams, storage, retention policies, and system user access
Monitor system health, uptime, and performance
troubleshoot and resolve system issues
Perform firmware updates, system upgrades, and preventative maintenance
Support live monitoring and video review for security events, investigations, and operational needs
Retrieve, export, and preserve video evidence in accordance with established procedures
Support incident response by providing timely access to video footage and system logs
Coordinate with IT teams to ensure CCTV systems are properly integrated with network infrastructure
Support IP-based video systems, including VLANs, bandwidth management, and secure network segmentation
Assist with camera placement, field-of-view optimization, and system expansion projects
Manage role-based access controls for CCTV systems
Ensure video systems are protected against unauthorized access and misuse
Support compliance with organizational security policies governing surveillance systems and data handling
Maintain system documentation including camera inventories, system diagrams, and configuration records
Develop and update standard operating procedures for CCTV operations and maintenance
Support audits, inspections, and reviews related to physical security and surveillance systems
Coordinate with Pelco vendors and integrators for troubleshooting, warranty support, and system enhancements
Support new installations, system upgrades, and technology refresh initiatives
Participate in acceptance testing and system commissioning
Requirements
Three (3) to five (5) years of experience administering enterprise CCTV or video surveillance systems
Hands-on experience with CCTV equipment and VMS platforms (required)
Experience with IP-based video surveillance systems and networked cameras
Ability to troubleshoot cameras, recorders, storage, and video streams
Strong documentation and communication skills
CCTV system troubleshooting and administration
Attention to detail and system reliability
Secure handling of video data and evidence
Collaboration with IT, security, and facilities teams
Operational discipline and documentation accuracy
Strong computer skills, including relevant software
Problem-solving, self-motivation, and attention to detail
Must be able to obtain and maintain facility credentials/authorization
US Citizenship is required for facility credentials/authorization at this work location
Nice to have
Experience supporting large-scale or multi-site surveillance systems
Familiarity with video storage systems and retention management
Experience working with network infrastructure supporting CCTV environments
Manufacturer or industry certifications related to CCTV or physical security systems
Experience supporting security operations centers (SOC) or control rooms