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CCS Executive

Uzbekistan, Tashkent Employment contract · Job Posted November 20, 2025
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Job Description

Position for CCS Executive at JW Marriott Hotel Tashkent focusing on sales and marketing duties as well as customer service and internal team support.

Job Responsibility

  • Update information board on a regular basis to inform employees of important events
  • Provide assistance and guidance to employees who are struggling with job duties
  • Assign lead calls or emails to Sales Executives based on line rotation
  • Create spreadsheets to organize information related to Sales and Marketing activities
  • Enter, retrieve, reconcile, and verify information in software involved in the sales process
  • Contact appropriate individual or department as necessary to resolve guest calls, requests, or problems
  • Promote awareness of brand image internally and externally
  • Use sales techniques that maximize revenue while maintaining existing guest loyalty to Marriott
  • Encourage guests or callers to purchase or schedule preview package sales/tours
  • Answer questions about property facilities/services
  • Assist management in hiring, training, scheduling, evaluating, counseling, disciplining, and motivating and coaching employees
  • Serve as a role model and first point of contact of the Guarantee of Fair Treatment/Open Door Policy process
  • Report accidents, injuries, and unsafe work conditions to manager
  • Follow all company policies and procedures
  • Anticipate and address guests’ service needs
  • Assist individuals with disabilities
  • Thank guests with genuine appreciation
  • Prepare and review written documents accurately and completely
  • Ensure adherence to quality expectations and standards
  • Develop and maintain positive working relationships with others
  • Identify, recommend, develop, and implement new ways to increase organizational quality
  • Perform other reasonable job duties as requested by Supervisors

Requirements

  • High school diploma or GED equivalent
  • At least 1 year of related work experience

What we offer

  • Opportunities for training, development, recognition
  • A luxury work environment with a focus on holistic well-being
  • A diverse group of co-workers

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