CCS and Wedding Manager Job at Marriott Bonvoy (Bali)

Job Description

Managing wedding inquiries, preparing contracts, coordinating site inspections, conducting sales calls, representing The Ritz‑Carlton, Bali at wedding exhibitions, and contributing creative ideas for new wedding packages and promotional initiatives, while ensuring clear and accurate communication of all wedding requirements to the operations team. Assists in planning and execution of meetings and special events. Position assists in the implementation of departmental strategies. The position has responsibility for assisting in the execution of all property events with a seamless turnover from sales to operations and back to sales where appropriate.

Job Responsibility

Managing wedding inquiries, preparing contracts, coordinating site inspections, conducting sales calls, representing The Ritz‑Carlton, Bali at wedding exhibitions, and contributing creative ideas for new wedding packages and promotional initiatives, while ensuring clear and accurate communication of all wedding requirements to the operations team
Assists in planning and execution of meetings and special events
Assists in the implementation of departmental strategies
Assists in the execution of all property events with a seamless turnover from sales to operations and back to sales where appropriate
Assisting in Managing Meetings and Special Events Operations and Budgets
Researches and analyzes new products, pricing and services of competition
Assists in apprising property of all groups that will impact property operations
Assists in execution of event management strategy that is aligned with the company’s business strategy and leads its execution
Conducts daily walk-through of banquet floor to help ensure client satisfaction and quality standards
Managing Profitability
Assists in developing working relationships with outside vendors and establishing prices and service agreements to enhance the event experience and to increase additional revenue opportunities for the property as needed
Creates opportunities to upsell during event planning
Assists in managing department controllable expenses to achieve or exceed budgeted goals
Ensuring Exceptional Customer Service
Creates an atmosphere in all event management operations areas that meets or exceeds guest expectations
Sets a positive example for guest relations
Interacts with guests to obtain feedback on product quality and service levels
Responds to and handles guest problems and complaints
Empowers employees to provide excellent customer service
Ensures employees understand expectations and parameters
Strives to improve service performance
Emphasizes guest satisfaction during all departmental meetings and focuses on continuous improvement
Your role will be to ensure that the “Gold Standards” of The Ritz-Carlton are delivered graciously and thoughtfully every day

Requirements

Min 3-5 years experience in wedding and or MICE in luxury hotel or event planner
Fluent in English - Verbal & Written (additional language are plus)
High school diploma or GED
2 years experience in the event management, food and beverage, sales and marketing, or related professional area
OR 2-year degree from an accredited university in Hotel and Restaurant Management, Hospitality, Business Administration, or related major
1 year experience in the event management, food and beverage, sales and marketing, or related professional area
Strong leadership, communication and negotiation skills
Excellent organizational and problem - solving abilities
Willing to work flexible hour, including weekends and public holidays
Adaptability and flexibility
Ability to build and maintain strong relationship with the team

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CCS and Wedding Manager

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