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Cbu cluster supervisor

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Vodafone

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Location:
Mozambique , Maputo ▼

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Category:
Sales

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Contract Type:
Not provided

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Salary:

Not provided
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Job Description:

Supervise and coordinate all M-Pesa & GSM field activities, managing and supporting the teams on the ground with resources and constant training. Must guarantee availability of stock within the Clusters, ensure that targets are achieved and that the Cluster model brings the expected results. Manage and coordinate CSR daily activities.

Job Responsibility:

  • Supervise and coordinate all M-Pesa & GSM field activities
  • Manage and support the teams on the ground with resources and constant training
  • Guarantee availability of stock within the Clusters
  • Ensure that targets are achieved
  • Ensure the Cluster model brings the expected results
  • Manage and coordinate CSR daily activities
  • Coordination and Supervision of Cluster Sales Representatives
  • Coordinate CSRs daily visits (SVs, M-Pesa Agents and Stores)
  • Collect insights and propose solutions to the Manager
  • Report findings and key activities to the Territory Manager
  • Market attacks planning and execution
  • Management of devices (allocations and reallocations)
  • Post sales management (recons, etc)
  • Planning and monitoring of KickSides, SVs & M-Pesa Agents activity
  • Ensure recruitment of SVs & M-Pesa Agents
  • Resolve all operational issues within a reasonable timeframe
  • Ensure all work tool and material needs are provided
  • Ensure physical and electronic recharges, Starter Packs, M-pesa Float are always available
  • Distribution of stock for the CSR
  • Validate all M-Pesa Agents acquisitions and other requests
  • Marketing Presence Execution
  • Trade Marketing Activation
  • Engage with radios & digital channels
  • Retail Material Availability
  • Manage stock availability within dealer stores
  • Monitor store performance through regular visits

Requirements:

  • Strong problem-solving skills
  • Empathy to support in communicating with the Customers
  • Excellent written and verbal communication skills
  • Active listening
  • Leadership
  • Bachelor Degree in Business or another related field
  • Experience in, and knowledge of telecoms services
  • Excellent communication skills including presenting & negotiation with Customers

Additional Information:

Job Posted:
February 08, 2026

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