Cbm Winback Agent, Metlen Group

Cbm Winback Agent

Metlen Group

Location:
Greece, Paiania

Category:
Call Center

Contract Type:
Not provided

Salary:

Not provided

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Job Description:

We are currently looking for a Winback Agent to join our Contact Center & Sales Efficiency Team of our M Energy Customer Solution Division in our Paiania Offices. By joining this role, you'll play a pivotal part in increasing our customer base by reactivating customers who have canceled services. You will engage in meaningful conversations, understand the reasons for their cancellations, and offer tailored solutions to win them back as loyal customers.

Job Responsibility:

Engaging with customers who have canceled services to understand their reasons and working towards reactivating them
Developing and performing optimal win-back practices to bring back former customers
Offering special deals or solutions that entice customers to return
Recording, analyzing, and providing feedback on customer behavior, reasons for cancellation, and competitor activities
Collaborating with other teams to improve customer engagement and retention strategies
Providing valuable insights for continuous improvement of the company’s services and products

Requirements:

2 + years of experience in Call Center Operations or a similar customer-facing role
Excellent communication and interpersonal skills
Strong goal-oriented mindset with the ability to meet targets
Flexibility, patience, and perseverance in handling challenging customer situations
Self-motivation and proactive approach to achieving personal goals
A team player with team spirit and willingness to collaborate
A customer-centric approach with the ability to understand customer needs and concerns
Sales skills to engage, persuade, and re-establish customer relationships

Nice to have:

People & Personal Growth
Results Orientation & Safety Excellence
Collaboration & Trust
Empathy & Effective Communication
Flexibility & Adaptability

What we offer:

Competitive salary package
Flexible working hours
Opportunities for professional development and training
Health and Wellness benefits
Work in a dynamic and innovative team environment

Additional Information:

Job Posted:
July 11, 2025

Employment Type:

Fulltime

Work Type:

On-site work

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