Cbm Retention Agent

• Providing back office, administrative, and operational support to the Retention Frontline Agent team
• Processing and managing customer retention requests received through various channels (email, CRM, phone calls, etc.)
• Maintaining accurate records of retention activities and customer interactions in the CRM system
• Coordinating with other departments (e.g., Customer Relations, Billing) to resolve issues that may impact customer retention
• Following up on retention offers and approvals
• Ensuring compliance with company policies and data privacy regulations

• Bachelor's degree in a related field
• 1+ years of experience in call center operations, preferably in a customer-facing role
• Strong communication and interpersonal skills
• A customer-centric approach with proven sales skills
• Goal-oriented mindset with high levels of self-motivation and perseverance
• Team spirit and adaptability in a fast-paced environment
• Proficiency in MS Office (Word, Excel)
• experience with reporting and dashboards (e.g., BI tools) is a plus
• Ability to remain calm and focused while handling complex customer interactions

Experience with reporting and dashboards (e.g., BI tools)

• Competitive remuneration package
• Ticket Restaurant
• Preferential household electricity plan
• Group Health Insurance program
• Pension Plan