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Cbm Retention Agent

https://www.metlengroup.com Logo

Metlen Group

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Location:
Greece , Paiania

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Category:
Customer Service

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Contract Type:
Not provided

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Salary:

Not provided
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Job Description:

By joining this role, you will contribute significantly to customer retention by providing vital back-office, administrative, and operational support to the Retention Frontline Agent team. You will be responsible for managing customer retention requests across multiple channels, maintaining accurate CRM records, coordinating with internal departments, and ensuring timely follow-ups on offers and approvals. Your work will play a critical role in optimizing internal processes, enhancing customer satisfaction, and supporting long-term loyalty in alignment with company policies and data privacy standards.

Job Responsibility:

  • Providing back office, administrative, and operational support to the Retention Frontline Agent team
  • Processing and managing customer retention requests received through various channels (email, CRM, phone calls, etc.)
  • Maintaining accurate records of retention activities and customer interactions in the CRM system
  • Coordinating with other departments (e.g., Customer Relations, Billing) to resolve issues that may impact customer retention
  • Following up on retention offers and approvals
  • Ensuring compliance with company policies and data privacy regulations

Requirements:

  • Bachelor's degree in a related field
  • 1+ years of experience in call center operations, preferably in a customer-facing role
  • Strong communication and interpersonal skills
  • A customer-centric approach with proven sales skills
  • Goal-oriented mindset with high levels of self-motivation and perseverance
  • Team spirit and adaptability in a fast-paced environment
  • Proficiency in MS Office (Word, Excel)
  • experience with reporting and dashboards (e.g., BI tools) is a plus
  • Ability to remain calm and focused while handling complex customer interactions

Nice to have:

Experience with reporting and dashboards (e.g., BI tools)

What we offer:
  • Competitive remuneration package
  • Ticket Restaurant
  • Preferential household electricity plan
  • Group Health Insurance program
  • Pension Plan

Additional Information:

Job Posted:
June 20, 2025

Employment Type:
Fulltime
Work Type:
On-site work
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