CBIS Administration Officer

• Provide a high-quality reception/visitor management service as the first point of contact for external and internal clients including efficient referral, enquiries and follow-up to staff and clients at the site(s) supported
• Respond courteously and efficiently to requests for your services, keep clients informed about progress and redirect requests to appropriate staff when required
• Assist in the security of the site, including management, maintenance and issue of keys
• access cards
• ID cards
• and related staff, visitor and contractor registers
• Keep records in accordance with CSIRO’s standards using Content Manager
• Under general supervision, undertake a range of administrative and facilities management tasks, at times under specific instruction, in accordance with established procedures and using skills developed through experience and/or training

• Demonstrated work experience as a professional administration officer with the primary focus being on the provision of quality customer service through front-desk activities and visitor management, underpinned by excellent communication skills and the ability to multitask
• Proven ability to demonstrate initiative, actively contribute as a team member and share relevant and useful information
• An ability to recognise and seek to resolve problems as they arise and escalate issues as required
• Demonstrated strong organisational skills and the ability to prioritise demands, accepting personal responsibility for doing the job well
• Sound keyboard skills, knowledge of Microsoft Office applications including Outlook, Word and Excel, and the ability to become familiar with use of other software and systems

Demonstrated experience in using Gallagher Command Centre

• up to 15.4% superannuation
• Flexible working arrangements
• Diversity and inclusion