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Under the direction of the General Manager and Executive Chef, the Catering / Special Events Coordinator is responsible for accurately servicing all catering food/beverage orders, organizing/maintaining all guest information and assisting all event day operations as needed.
Job Responsibility:
Accurately servicing all catering food/beverage orders
Organizing/maintaining all guest information
Assisting all event day operations as needed
Proactively solicit new business by making daily cold calls, in person sales drops, engaging in other client prospecting
Responding to all catering inquiries in a timely manner
Creatively find ways to stay within the designated budget per event while meeting guests’ needs
Ensure billing accuracy and conduct bill review with the client prior to processing final invoice
Obtain feedback from clients following each special event and analyze client satisfaction and organizational performance
Fulfill opening and closing duties as dictated by management
Must maintain a friendly, positive attitude and a professional demeanor at all times
Must maintain a friendly and accommodating demeanor while building relationships
Must organize and accurately place orders in Toast for all guest orders to ensure proper execution of events
Effectively communicate with General Manager and the Culinary Team to ensure all applicable information is conveyed
Proactively upsells food/beverage offerings
Work as a team with fellow associates and other service departments within the Food Hall
Perform and successfully complete tasks assigned by management in addition to daily tasks
Menu design, event set up and break down
Assisting with event/daily operations as needed
Ensures all payments are received and responsible for reaching out to guests with outstanding balances
Requirements:
Must be at least 18 years old
Be willing to work hours that vary according to the event schedule
Able to work at a fast pace
Organization and effective communication skills required
Follow and encourage your team to follow all safety policies and procedures, including but not limited to looking for and reporting any unsafe work conditions, and complete company-wide safety training and any additional job specific safety training
Report all safety incidents (injuries and illnesses) into the company’s risk management system (Origami Risk) on the same day that the safety incident has been reported to you