Catering Sales & Services Manager Job at South Seas (Captiva)

Job Responsibility

Respond to telephone, email, and walk-in inquiries regarding catering services and event bookings
Assist in selling catering services and converting inquiries into confirmed events
Coordinate and execute all group meetings, conventions, and special events with exceptional attention to detail
Create detailed event orders, production timelines, and execution plans
Identify upselling opportunities to enhance the guest experience and drive additional revenue
Maintain strong relationships with clients and event planners to ensure satisfaction and repeat business
Prepare catering contracts, proposals, banquet event orders (BEOs), and supporting documentation
Coordinate & collaborate with internal staff event logistics with operational teams including Banquets, Culinary (Executive Chef), Audio-Visual, Equipment rentals, Event vendors
Ensure all event details are communicated clearly and executed according to client expectations
Maintain accurate and organized sales files and electronic documentation
Ensure all event information is properly recorded and stored within the property’s sales and catering system (Delphi or equivalent)
Monitor event details to ensure compliance with resort policies and procedures
Support revenue generation by recommending strategies to attract new market segments, increase average checks, enhance catering menus and offerings
Provide feedback to the Director of Catering regarding potential profit improvement opportunities
Maintain a high level of professionalism and service when interacting with guests and clients
Ensure events are executed to South Seas standards of hospitality and service
Remain attentive, courteous, and helpful to guests always
Follow all workplace safety standards
Report on unsafe conditions or concerns to the Director of Catering immediately
Ensure compliance with resort policies and operational procedures.

Requirements

High school diploma or equivalent required
College degree in Hospitality Management, Business, or related field preferred
1–2 years of experience in hospitality, catering, events, or hotel operations preferred
Strong communication and interpersonal skills
Excellent organizational and multitasking abilities
Customer-service oriented with a hospitality mindset
Proficiency in Microsoft Office (Word, Excel, Outlook)
Ability to learn and utilize sales and catering systems such as Delphi.

What we offer

Low-cost Medical, Dental, Vision Plans
Paid Life Insurance
Short- and Long-Term Disability
Paid Time Off & Holidays
401(k) with 100% match up to 4%
Commuter and Company-paid Toll Programs
Complimentary Daily Shift Meal

South Seas - All Job Offers

Select Country

Catering Sales & Services Manager

Job Responsibility

Requirements

What we offer

Looking for more opportunities?

Catering Sales & Services Manager

Catering Sales Manager

Area Catering Sales Manager

Assistant Director-Catering Sales

Sales Manager

Account Sales Manager

Senior Events Service Manager

Senior Events Service Manager

Senior Sales Manager

Our AI answers in your language