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Are you passionate about creating memorable experiences through food and hospitality? We're looking for a Catering Relationship Manager who combines exceptional organizational skills with a love for delivering wow-worthy service. As our Catering Relationship Manager, you'll lead our catering operations, collaborating with our client to design events that inspire and delight, while managing a talented team to ensure flawless execution from start to finish. This is a critical role for a motivated professional with a proven background in delivering exceptional catering experiences in fast-paced, demanding environments.
Job Responsibility:
Ensure catering operations connect to the Executional Framework
Deliver consistent quality in planning and execution of events
Demonstrate established company solutions to ensure consistency, quality and efficiency within consumer driven offerings
Lead catering team to ensure quality in final presentation of food
Train and lead employees to ensure knowledge of food menus and promotional calendars
Model and reinforce Aramark's mentor process
Reward and recognize employees
Monitor team performance and provide regular feedback
Plan and execute team meetings and daily huddles
Complete and maintain all staff records including training records, schedules and performance data
Develop and maintain effective client and customer rapport for mutually effective business relationships
Demonstrate excellent customer service using Aramark's standard model
Implement communication strategy as provided by marketing team in order to build catering revenue
Responsible for delivering food and labor targets
Develop and execute strategies to achieve catering revenue forecasts
Responsible for executing catering events of wide-ranging size and scope, including staffing and management
Ensure accurate reporting of all catering related revenue, expenses, and receivables
Coordinate activities with other departments as appropriate
Ensure compliance with Aramark food, occupational and environmental safety policies in all culinary and kitchen operations
Follow all applicable policies, rules and regulations, including but not limited to those relating to safety, health, wage and hour
Requirements:
An approved catering qualification at diploma/degree level and /or 2-5 years industry experience, 2 of which were at management or department head level with a strong background in a high-volume hospitality, conference and banqueting operation
Bachelor's degree or equivalent experience
Strong hotel or restaurant background
Background in industrial catering
Demonstrates excellent people management skills with experience of managing large teams of staff
A passion for food and service and the ability to innovate in this area
A high degree of knowledge of Food Hygiene including HACCP
The ability to manage in a diverse and pressurized environment with a focus on client and customer services
Commercially focused, experience with budgets and a proven ability to achieve stretching commercial targets
Actively seeks change, a self-motivator and is ready to challenge in the interest of continuous improvement