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The Catering Sales Manager is responsible for contracting and closing local catering and social business and ensuring that business is turned over properly and in a timely fashion for quality service delivery. The position is responsible for achieving catering revenue goals by actively up selling each business opportunity to maximize revenue. The incumbent implements the brand's service strategy and applicable brand initiatives in all aspects of the sales process and drives customer loyalty by delivering service excellence throughout each customer experience.
Job Responsibility:
Contracting and closing local catering and social business
Ensuring business is turned over properly and in a timely fashion for quality service delivery
Achieving catering revenue goals by actively up selling each business opportunity
Implementing the brand's service strategy and applicable brand initiatives
Driving customer loyalty by delivering service excellence throughout each customer experience
Requirements:
Manages sales efforts for the hotel including local corporate and social catering
Works collaboratively with off-property sales channels
Responds to incoming catering opportunities
Identifies, qualifies, and solicits new catering business
Understands the overall market - competitors' strengths and weaknesses, economic trends, supply and demand
Uses negotiating skills and creative selling abilities
Designs, develops, and sells creative catered events
Maximizes revenue by up-selling packages and creative food and beverage
Manages catering sales revenue and operation budgets
Develops menus which drive sales
Executes and supports the operational aspects of business booked
Participates in and practices daily service basics of the brand
Monitors the effective resolution of guest issues
Ensures successful performance by increasing revenues, controlling expenses
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