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This role is a key position that will be responsible proactively soliciting and managing group business in the assigned vertical markets and the assigned geographical market. Actively up-sells to maximize revenue opportunities. Achieves personal and team related revenue goals. Ensures business is turned over properly and in a timely fashion for proper service delivery. Responsible for driving customer & guest loyalty by delivering service excellence throughout each customer/guest experience. Provides service to customers to continue to grow the account.
Job Responsibility:
Proactively soliciting and managing group business in assigned vertical and geographical markets
Actively up-selling to maximize revenue opportunities
Achieving personal and team related revenue goals
Ensuring business is turned over properly and in a timely fashion for proper service delivery
Driving customer & guest loyalty by delivering service excellence
Providing service to customers to continue to grow the account
Make personal visits to target areas
Book meetings, conferences, and social guests from assigned areas
Dedicate majority of time to direct telephone sales
Rework and maintain old account files and solicit new accounts
Respond to all correspondence from assigned areas
Set-up site inspections and follow through
Attend trade shows, meetings, seminars, and functions
Maintain constant contact with Corporate and Association meeting planners
Maintain membership and contacts in hotel industry associations
Maintain a working relationship with departments interacting with convention groups
Develop new accounts
Stay abreast of industry trends and make recommendations
Maintain accurate forecast and recap information
Set-up and conduct site inspections for entire property
Meet sales goals as outlined by the Director of Sales and Marketing
Requirements:
Highly motivated and analytical individual
Experience in driving sales revenues for hotels or resorts
Proven track record of achieving sales goals
Creative
Problem solver
Proven record of being a team player
Open to learning and leading by example
Responds in a professional and courteous manner to guests and team