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Grand Bay Hotel San Francisco is a 4-Diamond hotel nestled along the serene Redwood Shores Lagoon, just 15 minutes from San Francisco International Airport. Known for its tranquil ambiance, the hotel is an ideal destination for both business and leisure travelers. Guest can enjoy locally sourced cuisine and creative cocktails at the in-house restaurant, Waterside Bar, a 24/7 fitness center, an outdoor pool, and stunning natural views. Located in Redwood City, the Grand Bay Hotel offers a welcoming environment with dedicated staff ready to exceed guest expectations.
Job Responsibility:
Solicitation of new accounts
Maintains and strengthens relationships with existing accounts
Meet with or call individual corporate clients by telephone to solicit annual, weekday and weekend business
Train, resolve problems and provide open communication to newly hired catering associates when appropriate
Meet and greet clients, conduct property tours, and promote facilities and services
Answers client inquiries
Develop and conduct persuasive verbal sales presentations to prospective clients
Develop client menus, write contracts and letters, as well as organize all other arrangements as they relate to social and corporate events
Supervise and attend the overall set up and implementation of events and meetings
Communicate with relevant departments to ensure proper servicing of accounts
Prepare and present weekly and monthly Catering/Sales reports
Requirements:
Extensive knowledge of Food and Beverage etiquette, guest relations and service standards
Strong interpersonal skills to assess client needs, negotiate pricing and provide overall guest satisfaction
Effectively deal with internal and external guests, some of whom will require high levels of patience, tact and diplomacy