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Four Seasons Logo Four Seasons · Hospitality and Tourism

Catering Sales Manager (Wedding Sales)

Singapore, Singapore · Job Posted June 03, 2026
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Job Description

We are looking for a passionate and commercially driven Catering Sales Manager (Wedding Sales) to join the Catering and Conference Services team at Four Seasons Hotel Singapore. This role is ideal for someone who understands the emotional significance of weddings and has the sales expertise, market awareness and service instinct to convert wedding enquiries into exceptional celebrations. From intimate solemnisation ceremonies to elegant wedding lunches and grand wedding dinners, the successful candidate will play a key role in positioning Four Seasons Hotel Singapore as one of Singapore’s preferred luxury wedding destinations.

Job Responsibility

  • Proactively solicit and convert wedding business through active prospecting, lead follow-up, bridal show engagement, wedding planner relationships, site inspections, email outreach and client appointments
  • Manage wedding enquiries from initial contact through to confirmation, ensuring timely follow-up, accurate information, persuasive proposals and strong conversion discipline
  • Conduct personalised consultations with wedding couples and families to understand their preferences, priorities, cultural requirements, guest profile, budget expectations and overall wedding vision
  • Prepare tailored wedding proposals, quotations and contracts, ensuring that each recommendation reflects the Hotel’s positioning, available venues, package inclusions, menu options and revenue objectives
  • Conduct compelling site inspections of the Hotel’s wedding venues, including the Four Seasons Ballroom, Crescent Ballroom, solemnisation venues, guest rooms, suites and relevant food and beverage spaces where appropriate
  • Build strong relationships with wedding couples, families, wedding planners, bridal partners and relevant industry contacts to generate referrals, repeat business and market advocacy
  • Maintain an active understanding of Singapore’s wedding market, including competitor pricing, package inclusions, venue positioning, bridal trends, auspicious dates, seasonal demand patterns and customer expectations
  • Drive wedding catering revenue by achieving or exceeding assigned sales targets, conversion goals and booking pace expectations
  • Collaborate with the Director of Catering and Conference Services on wedding sales strategy, pricing recommendations, promotional initiatives and tactical action plans to maximise wedding revenue
  • Partner closely with Banquet Operations, Culinary, Stewarding, Housekeeping, Front Office, Reservations, Revenue, Public Relations and other relevant departments to ensure all confirmed weddings are executed with precision and care
  • Ensure a smooth transition from sales confirmation to event detailing and operations, with clear communication of the couple’s expectations, special arrangements, cultural or religious considerations, menu requirements and VIP details
  • Prepare accurate Banquet Event Orders, resumes, change logs and internal communication documents, ensuring timely circulation to all relevant operating departments
  • Maintain accurate and up-to-date records in Golden Sales & Catering, including leads, activities, traces, booking status, contracts, lost business reasons, revenue details and client preferences
  • Monitor tentative bookings, deposits, contract deadlines, payment schedules and cut-off dates to protect the Hotel’s revenue position and minimise business risk
  • Work with the Culinary and Banquet teams to support menu discussions, food tasting arrangements and wedding-specific service requirements
  • Provide creative and commercially sound recommendations to couples on wedding flow, menu selection, beverage arrangements, venue set-up, enhancement opportunities and guest experience touchpoints
  • Represent the Hotel professionally at wedding showcases, bridal events, partner activations and other sales opportunities where required
  • Handle guest concerns or complaints professionally and proactively, ensuring appropriate service recovery and escalation where needed
  • Prepare regular reports on wedding leads, confirmed bookings, lost business, conversion performance, revenue production, market feedback and competitor intelligence
  • Ensure that all wedding events comply with health, safety and local regulations, as well as Four Seasons policies, standard operating procedures and service standards
  • Participate actively in Catering team meetings and contribute ideas to improve wedding sales performance, client experience and operational coordination

Requirements

  • Bachelor's degree or Diploma in Hospitality, Marketing, Business Administration, Events Management or a related discipline
  • Minimum 3 to 5 years of experience in catering sales, wedding sales, event sales or banquet sales, preferably within a luxury hotel or premium hospitality environment
  • Prior experience handling wedding banquets, solemnisation events, social events or luxury celebrations will be highly advantageous
  • Proven ability to convert enquiries into confirmed business and achieve assigned revenue targets
  • Strong understanding of wedding sales, banquet operations, event flow, menu planning, contract management and client servicing
  • A genuine passion for weddings, celebrations and creating highly personalised guest experiences
  • Strong commercial acumen, with the ability to balance guest expectations, revenue optimisation, package integrity and operational feasibility
  • Excellent communication, presentation, negotiation and interpersonal skills
  • Ability to engage confidently with wedding couples, parents, wedding planners, senior stakeholders and internal hotel teams
  • Strong attention to detail, especially in managing proposals, contracts, BEOs, timelines, preferences and special arrangements
  • Highly organised and able to manage multiple wedding enquiries, confirmed bookings and event timelines concurrently
  • A proactive, polished and service-oriented approach, with the ability to anticipate client needs and respond with urgency and care
  • Strong knowledge of the Singapore wedding market, luxury hospitality landscape and competitor offerings will be an advantage
  • Comfortable working with sales and catering systems. Prior knowledge of Golden Sales & Catering or similar systems will be advantageous
  • Ability to work independently while collaborating closely with cross-functional hotel teams
  • Flexibility to work outside regular office hours, including selected evenings, weekends and festive periods, based on wedding appointments, site inspections, food tastings and event requirements
  • Due to work visa restrictions, this position is open to Singaporeans only

What we offer

  • A culture built on mutual respect, offering a growing world of opportunities and an environment that supports the pursuit of excellence
  • Career growth opportunities
  • A strong, unique culture
  • Best-in-industry training
  • Complimentary stays at Four Seasons properties (subject to availability), with discounted meals
  • Paid holidays/vacation
  • Dental, medical, and life insurance
  • Employee service awards/Birthday Gift
  • Annual employee party/social and sporting events
  • Complimentary meals in a dedicated employee restaurant
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