Catering Sales Executive

• Manages the sales efforts for the property including local corporate and social catering
• Responds to incoming catering opportunities for the property
• Solicits affiliate business associated with citywide events
• Understands the overall market - competitors’ strengths and weaknesses, economic trends, supply and demand etc.
• Closes the best opportunities for the property based on market conditions and property needs
• Uses negotiating skills and creative selling abilities to close on business and negotiate contracts
• Works with the management team to create and implement a catering sales plan addressing revenue, customers and market
• Designs, develops and sells creative catered events
• Maximizes revenue by up-selling packages and creative food and beverage
• Manages catering sales revenue and operation budgets, and provides forecasting reports
• Develops menus that drive sales
• Assists with selling, implementation and follow-through of catering promotions
• Executes and supports Marriott’s Customer Service Standards and hotel’s Brand Standards
• Executes and supports the operational aspects of business booked (e.g., generating proposal, writing contract, customer correspondence)
• Participates in and practices daily service basics of the brands
• Establishes that the property implements a seamless turnover from sales to operations and back to sales while consistently delivering high level of service
• Monitors the effective resolution of guest issues that arise as a result of the sales process
• Monitors successful performance by increasing revenues, controlling expenses and providing a return on investment
• Works collaboratively with off-property sales channels (e.g., Sales Office, Market Sales) to establish coordinated sales efforts
• Interacts effectively with sales, kitchen, vendors, competitors, local community, catering associations and other hotel departments in order to monitor guest satisfaction
• Executes exemplary customer service to drive customer satisfaction and loyalty
• Serves the customer by understanding their needs and recommending the appropriate features and services
• Gains understanding of the property’s primary target customer and service expectations
• Develops a close working relationship with operations to execute strategies at the property level

• High school diploma or GED
• 2 years experience in the sales and marketing, guest services, front desk, or related professional
• OR 2-year degree from an accredited university in Business Administration, Marketing, Hotel and Restaurant Management, or related major
• no work experience required
• Catering sales experience (preferred)

Catering sales experience