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Assists the property’s Banquets/Catering Department in the property's reactive and proactive sales efforts with a focus on group and catering accounts. The position contributes to achieving revenue goals and the financial performance of the department. Assists in implementing the brand’s service strategy and applicable brand initiatives in all aspects of the sales process. Position supports the administrative processes associated with the pre-event and post-event phases of an event and the associated transitions between all event phases. Assists the seamless turnover from sales to operations and back to sales while consistently delivering a high level of service. Ensures the team maximizes revenue opportunities by up-selling and accurately forecasting (catering and group rooms) all events.
Job Responsibility:
Assists the property’s Banquets/Catering Department in the property's reactive and proactive sales efforts with a focus on group and catering accounts
Assists in implementing the brand’s service strategy and applicable brand initiatives in all aspects of the sales process
Supports the administrative processes associated with the pre-event and post-event phases of an event
Assists the seamless turnover from sales to operations and back to sales
Ensures the team maximizes revenue opportunities by up-selling and accurately forecasting (catering and group rooms) all events
Solicits/books local catering business and develops group business
Assists in completing and distributing catering sales revenue and operation budgets and revenue forecasting
Tracks booking goals on a weekly basis and compiles incentive reports
Ensures that booking guidelines are followed and that catering leaders are maximizing space and revenue
Supports management team in creating and implementing a catering sales/marketing plan
Assists with selling, implementation and follow-through of catering promotions
Executes and supports the operational aspects of business booked (e.g., generating proposal, writing contract, customer correspondence)
Sells menu items, beverages, wines, and facilities including destination services, business center, and audio-visual services
Demonstrates knowledge and proficiency of how and when to impose deadlines and delegate tasks
Ensures catering leaders are generating lost business reports
Manages the catering sales efforts for the property including local and group/catering business
Distributes catering and group contracts before group arrival
Understands competitor offerings and effectively sells against them
Interacts effectively with guests/clients, sales and kitchen, vendors, competitors, local community, catering associations and other property departments
Supports company’s customer service standards and property’s brand standards
Participates in and practices daily service basics of the brand
Executes exemplary customer service to drive customer satisfaction and loyalty
Serves the customer by understanding their needs and recommending the appropriate features and services
Gains understanding of the property’s primary target customer and service expectations
Ensures that the “Gold Standards” of The Ritz-Carlton are delivered graciously and thoughtfully every day
Learns and exemplifies the Gold Standards, such as our Employee Promise, Credo and our Service Values
Requirements:
High school diploma or GED
2 years experience in the sales and marketing, guest services, front desk, or related professional area
OR 2-year degree from an accredited university in Business Administration, Marketing, Hotel and Restaurant Management, or related major
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