Catering Coordinator IV

• Resolves customer service complaints, inventory or cooking problems
• Collaborates with the chef and cooks to create menus, order the supplies, and ensure timeliness
• Builds and maintains positive relationships with clients, vendors, and serving staff
• Oversees all catering operations, including inventory, budget, equipment, and special events
• Assists customers with menu planning, ordering, and execution of catering events
• Attends and monitors large events
• Works with management team to ensure proper staffing for all catering events
• Follows up with customers to obtain feedback for continual improvement
• Works to grow catering business by expanding menu and service and working with areas to gain business
• Prepares daily, weekly catering task reports for management team based on ordered catering events
• Works with vendors and purchasing manager to ensure food and supplies are ordered in appropriate quantities to meet established needs
• Manages food link and bulk ordering system by setting up new food link and bulk ordering customers with ordering platform
• Regularly manages orders and works with storeroom team to get orders out on time
• Ensures that courier is ordered as needed
• Reconciles all bulk and food link invoices monthly
• Inventories and orders catering supplies maintains the established budget of catering department including staffing and supply expenses, as well as revenue
• Leads weekly catering meeting with management to communicate events and needs
• Completes monthly reports for catering, food link, bulk orders, and presents to retail manager with action plans

• High school required
• Associate degree in hospitality or business management preferred
• 5 years of catering/retail management experience required or equivalent combination of education and experience
• Organized, flexible, strong communication skills, excellent customer service skills, and the ability to manage a large foodservice operation all required
• Serv-Safe Certified required

Associate degree in hospitality or business management preferred