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Catering and Conference Services Manager

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Vail Resorts

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Location:
United States , Keystone

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Category:
Hospitality and Tourism

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Contract Type:
Not provided

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Salary:

58461.98 - 65000.00 USD / Year
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Job Description:

The Catering and Conference Services Manager will plan and service groups and weddings within Breckenridge Resort and Keystone Resort. Our mission is to create the “experience of a lifetime” not only for our external guests, but also for our internal stakeholders. Use empathy, listening skills and product knowledge to deliver an extraordinary customer experience within the Sales Enterprise.

Job Responsibility:

  • Maximize food and beverage revenue to the Resorts through strong product knowledge, selling skills and client upselling techniques.
  • Utilize an in-depth knowledge of all areas of the Resort as well as outside vendors used by the department as related to group functions including the capabilities, procedures, policies and pricing. Maintain professional working relationship with food and beverage managers, departments within the Resorts and outside vendors.
  • Service groups as business levels demand.
  • Work with clients to ensure that the function is professionally planned and have contact with client once in house to ensure any requests or problems are resolved.
  • Monitor collection of pre-payment for all groups prior to their arrival.
  • Keep client aware of time frames for Banquet Event Orders to be completed, signed and returned 45 days prior to arrival for distribution no later than two weeks out.
  • Develop and maintain professionalism with clients, in house departments and vendors, maximizing profitability and guest service.
  • Take responsibility to ensure that group leaders are comfortable with the resort and knowledgeable about our product, personnel and responsibilities.
  • Catering and Conference Services Manager is required to work all major functions as assigned by the Director or Associate Director of Catering and Conference Services, understanding many events will occur in the evening after hours and on weekends.
  • Contribute to the health and strength of a dynamic team culture.
  • Embrace and contribute to an Enterprise-wide culture of leadership.

Requirements:

  • 4 year bachelor degree prefer Hospitality Degree
  • Proven success in a similar role and environment
  • 2 years’ experience in managing staff at a supervisory level
  • Proficiency with Microsoft Office Suite (Outlook, Work Excel, PowerPoint) and SharePoint
  • Experience within Delphi FDC (training will be provided to the right candidate.)
  • Proficient in spoken and written English
  • Flexibility to travel in the resort as needed (transportation is the employee's responsibility.)
  • Phone required for client-facing roles – phone plan is available (candidate must either opt into company plan or assume responsibility for a business phone solution.)
  • Have two years Conference/Catering services management experience including weddings
  • Have two years hotel/lodging experience
  • Have Delphi.FDC experience

Nice to have:

  • Excellent organization and communication skills.
  • Ability to consistently manage multiple priorities.
  • Proven success in a similar role and environment.
  • Build solid relationships and partner with people to create results.
  • Able to influence and work with a wide range of stakeholders.
  • Flexible schedule based on business needs
  • You value diversity and take pride in building a team with diverse thoughts, perspectives, and expressions.
  • Pride and attention to detail.
  • Empathy towards your customers and colleagues
What we offer:
  • Ski/Mountain Perks! Free passes for employees, employee discounted lift tickets for friends and family AND free ski lessons
  • MORE employee discounts on lodging, food, gear, and mountain shuttles
  • 401(k) Retirement Plan
  • Employee Assistance Program
  • Excellent training and professional development
  • Health Insurance
  • Medical Insurance, Dental Insurance, and Vision Insurance plans (for eligible seasonal employees after working 500 hours)
  • Free ski passes for dependents
  • Critical Illness and Accident plans

Additional Information:

Job Posted:
December 31, 2025

Employment Type:
Fulltime
Work Type:
On-site work
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