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We’re looking for a hands-on, driven individual with a passion for food, service, and people. This role would suit someone from a catering, contract catering, or events background—whether that’s a Chef, Area Support Manager, or an experienced operator ready to step into a more commercial, client-facing role. If you’re someone who thrives in a fast-paced environment, takes pride in delivering great service, and is motivated by making a real difference to customers and teams, this could be the perfect next step for you. As a Catering Account Manager, you’ll play a key role in strengthening client relationships, supporting both existing and new business, and bringing our “Passion for Service” to life. The focus is on driving retention, supporting growth, and ensuring our offer remains relevant, engaging, and consistently delivered to a high standard. The ideal candidate will be based in or around Northampton, with the ability to cover a territory spanning Northamptonshire and the M1 corridor across the Midlands and South of England, enabling effective customer engagement and regular on-site presence. 4 days per week will be spent in the field with customers with 1 days working from home. Some overnight travel will be required. Due to the nature of this role an Enhanced DBS will be required.
Job Responsibility:
Meeting sales targets
Growing business with existing customers
Maintaining relationships with customers to ensure their continued satisfaction
Being a genuine partner to your customers
Launching new customers
Training staff
Improving the dining experience for pupils
Sharing our expertise in food and nutrition
Helping the nursery/school manage its food budget
Working on business development opportunities
Contributing to a positive team environment
Working effectively alone and in a team
Retention
Mobilisations
Business Development
Managing a portfolio of around 40 customers with a focus on budget control, delivering training needs, product presentations and dispute resolution
Promoting apetito throughout the Education marketplace through extensive networking
Requirements:
Field based account management experience
Highly organised approach to time management
Good commercial and analytical acumen
Able to identify operational issues quickly and plan an effective solution
A consultative approach to influence people and outcomes
First rate communication, both written and verbal
Confidence in leading of meetings and presenting information
Adaptable to relate and engage with staff at all levels including C-suite
Proven background in training
Clean (or virtually clean) driving licence
Nice to have:
Experience of food/nutritional standards
Experience in Catering industry
Experience of the Education sector
Good Networking experience
Degree qualification
Food Hygiene training
Nutritional training (Dietician, Nutritionist, SALT etc.)
What we offer:
Competitive salary – accredited Living Wage employer
Company car
25 days holiday per year, plus bank holidays
Option to purchase up to 5 additional days holiday per year
Generous annual bonus scheme
Pension scheme - employer matched contributions up to 5%
Life assurance scheme worth 2x annual salary
Free turkey or voucher at Christmas
apetito perks scheme including salary sacrifice options and retail discounts