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Urban Company Logo Urban Company · IT - Administration

Category Manager

India, Mumbai · Job Posted January 02, 2026
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Job Description

The category manager is responsible for onboarding the right quality supply to ensure demand is fulfilled with the right customer experience being delivered. Owning above mandate will require you to do the following – Building a strong connect with service professionals in your city; Deploying your analytical skills to deep dive on key business problems and propose solutions; Getting your hands dirty in terms of going on ground to understand real issues, be it customer experience, partner onboarding, etc.; Running tight processes and SOPs in the city related to partner onboarding, service quality improvement, etc.

Job Responsibility

  • Onboarding the right quality supply to ensure demand is fulfilled with the right customer experience being delivered
  • Ensuring no breakage in daily operations in your city
  • Implementing growth and quality improvement initiatives in sync with category heads at central level
  • Building a strong connect with service professionals in your city
  • Deploying your analytical skills to deep dive on key business problems and propose solutions
  • Getting your hands dirty in terms of going on ground to understand real issues, be it customer experience, partner onboarding, etc.
  • Running tight processes and SOPs in the city related to partner onboarding, service quality improvement, etc.

Requirements

  • Sharp and hungry professionals willing to go above and beyond to create impact
  • 6 months -2.5 years of work experience
  • Bachelor’s degree is mandatory
  • Ability to work in an environment that is fast paced, requires solving ambiguous problems and highly outcome oriented
  • Strong analytical skills
  • Hustle and get things done attitude

What we offer

  • A great work environment with massive ownership and growth opportunities
  • Energy and hustle of a startup with processes and depth of a big organization
  • Expect to work with people you can learn from and are invested in your growth
  • Opportunity to be part of the mission to transform customer and partner experience
  • Latest tools and technology to get things done provided by the company
  • Health insurance benefits for you and your family
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