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Category Buying Manager

United Kingdom, London 65000.00 GBP / Year · Job Posted March 21, 2026
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Job Description

We are looking for a Category Buying Manager to join us at Caffè Nero. The role is based at our offices in Covent Garden, with a typical weekly working pattern of 3 office days & 2 days from home (or supplier/store visits). This is a highly commercial role, with responsibility for our Beverages & Snacking categories. The successful candidate will centrally drive profitability across Speciality Coffee, Hot Chocolate, Tea, Matcha, Alternative Milk, Packaged Drinks and Snacking (Sweet & Savoury). They will also be accountable for the category gross margin, delivered through supplier negotiation and category management. They will negotiate complex contracts and mitigate inflation - representing the values of Caffè Nero in every action and decision. They will be the champion for these categories across our key functions (Marketing, Food Development, Operations & Finance) to ensure a strong commercial focus on Sales and Margin, and the progression of innovative and commercially balanced range. There is a big opportunity to drive improved performance in the Snacking category in particular by driving improved compliance across our stores. The role will cover the Beverages & Snacking, but there may be times when the successful candidate will be required to work on additional categories to support the broader team and aid professional development/progression within the business.

Job Responsibility

  • Developing clear category plans including tender dates and supplier strategies
  • Negotiating optimum prices with suppliers and mitigating any annual inflation
  • Demonstrating great communication skills to all levels of the business, from our stores to the CEO
  • Engaging positively with stakeholders across the business that have previously not worked with procurement at Caffe Nero to unlock commercial value
  • Knowing and understanding the relevant market and category performance, delivering meaningful updates by category to the business
  • Owning end to end supplier performance to ensure uninterrupted supply and service
  • Liaising with Supply Chain, Food Development, Marketing, Finance and Operations Teams to ensure that products and services purchased are fit for purpose
  • Liaising with suppliers to ensure that Caffe Nero is responding / adhering to relevant legislative changes across the packaging category
  • Exploring global supplier agreements across our international territories
  • Providing procurement support to the additional brands within the Caffè Nero Group (Coffee#1, FCB Coffee and Harris + Hoole) where required

Requirements

  • Strong and relevant experience gained from working in a procurement/buying role within the retail, hospitality, or food & beverage sectors
  • Solid evidence of being an excellent negotiator, influencer, and deal maker, who can obtain value for the business, making the best use of budgets
  • An analytical and methodical approach to problem solving, with great attention to detail
  • Great communication skills, whether that's presenting, or taking a flexible and adaptable approach with our stores, suppliers and colleagues
  • Experience working with field/operations/store teams to deliver in-store activity
  • Ability to run reports, analyse complex data and make category decisions to drive forward sales and margin
  • A collaborative and supportive coaching style
  • Ability to manage time and priorities
  • Be proactive, take the initiative and have a growth mindset

What we offer

  • Access to our benefits platform, giving discounts at the touch of a button
  • Bonus scheme
  • 25 days holiday per annum (plus bank holidays), rising with service
  • 50% employee discount on handcrafted drinks and 40% employee discount on food
  • Private medical care through Vitality
  • Medicash (cashplan healthcare scheme)
  • Supporting our team members to achieve their professional goals is important to us, so alongside your day to day work you may have an opportunity to complete a professional qualification with our learning partners
  • Free hand-crafted drinks whilst you’re in the office - in your first week you’ll have Barista training, so you’ll know how to make the very best Caffè Nero coffee!

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