This list contains only the countries for which job offers have been published in the selected language (e.g., in the French version, only job offers written in French are displayed, and in the English version, only those in English).
The Catalyst Consultant/SME is a full-time, dedicated resource responsible for the end-to-end execution of the Catalyst for Change program. This role serves as a strategic bridge between client's Fixed Operations management and the dealership network, focusing on driving behavioral change and operational excellence through high-impact workshops, content development, and proactive dealership consultancy.
Job Responsibility:
Support the end-to-end execution of Catalyst for Change workshops
Co-facilitate sessions (in-person), ensuring high levels of participant engagement
Capture real-time feedback and action items during sessions
Engage in post-workshop activities to identify successes and recommend iterative improvements
Participate in refining comprehensive training materials
Review existing courseware to ensure alignment with client's evolving standards
Review and refine educational content
Contribute to the broader development of client's Guest Experience initiatives
Support pilot programs for new concepts and analyze performance data/feedback
Provide one-on-one coaching to field associates and dealership personnel
Participate in high-level strategy meetings and prepare internal presentations or reports
Assist with supplemental training projects
Requirements:
Extensive background in Automotive Fixed Operations and training facilitation
Prior experience with the Lexus brand or the Catalyst program is highly preferred
Exceptional public speaking and facilitation skills
Proficiency in developing professional training materials and facilitator guides
Ability to interpret dealer performance data (e.g., service retention, shop efficiency) to provide targeted consulting interventions
Ability to work in a hybrid environment, balancing remote development tasks with significant on-site presence at Lexus facilities or dealerships as required
This is a 100% dedicated role (approx. 40 hours/week) integrated directly into the client's Guest Experience team