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We are looking for an experienced ITIL ServiceNow Catalog Manager who can take full ownership of the ServiceNow Service Catalog and act as a strong customer‑facing role across operations, development, and transitions. You will be a central key person responsible for ensuring that the Service Catalog is ITIL‑anchored, business‑oriented, and delivers a high user experience – from design and customer dialogue to testing, transition, and stable operations.
Job Responsibility:
Ownership of the ServiceNow Service Catalog
Ensure that Catalog Items are ITIL-compliant and governed
Drive and facilitate customer meetings and workshops
Plan and actively participate in transitions from project to operations
Ensure customer testing (UAT) of Catalog Items before production release
Close collaboration with process Owners, ServiceNow Developers, Delivery Teams and Project Managers
Ensure correct configuration and functionality of: Request Management (REQ / RITM / TASK), Flows / workflows, Approvals, SLAs, and notifications
Requirements:
In-depth knowledge of ITIL (preferably ITIL 4) and documented experience with ServiceNow ITSM
Minimum of 3–5 years of experience with Service Catalog and Request Management
Comfortable taking the lead in customer-facing situations
Can drive dialogue, expectation alignment, and decision-making
Used to working in a structured manner in transition and change initiatives
Can translate complex requirements into clear solutions and messages
Have participated in larger ServiceNow transitions or transformations
Have worked in enterprise environments with governance and compliance
Have experience presenting at both tactical and strategic levels
Fluent in Danish, Norwegian or Swedish, as well as English, both written and spoken
What we offer:
A central and visible role with significant influence
Close collaboration with customers and the business
A mature ServiceNow environment with a focus on quality and structure
The opportunity to shape catalog and process maturity