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Catalog Manager

atea.se Logo

Atea Sverige AB

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Salary:

Not provided

Job Description:

We are looking for an experienced ITIL ServiceNow Catalog Manager who can take full ownership of the ServiceNow Service Catalog and act as a strong customer‑facing role across operations, development, and transitions. You will be a central key person responsible for ensuring that the Service Catalog is ITIL‑anchored, business‑oriented, and delivers a high user experience – from design and customer dialogue to testing, transition, and stable operations.

Job Responsibility:

  • Ownership of the ServiceNow Service Catalog
  • Ensure that Catalog Items are ITIL-compliant and governed
  • Drive and facilitate customer meetings and workshops
  • Plan and actively participate in transitions from project to operations
  • Ensure customer testing (UAT) of Catalog Items before production release
  • Close collaboration with process Owners, ServiceNow Developers, Delivery Teams and Project Managers
  • Ensure correct configuration and functionality of: Request Management (REQ / RITM / TASK), Flows / workflows, Approvals, SLAs, and notifications

Requirements:

  • In-depth knowledge of ITIL (preferably ITIL 4) and documented experience with ServiceNow ITSM
  • Minimum of 3–5 years of experience with Service Catalog and Request Management
  • Comfortable taking the lead in customer-facing situations
  • Can drive dialogue, expectation alignment, and decision-making
  • Used to working in a structured manner in transition and change initiatives
  • Can translate complex requirements into clear solutions and messages
  • Have participated in larger ServiceNow transitions or transformations
  • Have worked in enterprise environments with governance and compliance
  • Have experience presenting at both tactical and strategic levels
  • Fluent in Danish, Norwegian or Swedish, as well as English, both written and spoken
What we offer:
  • A central and visible role with significant influence
  • Close collaboration with customers and the business
  • A mature ServiceNow environment with a focus on quality and structure
  • The opportunity to shape catalog and process maturity

Additional Information:

Job Posted:
March 19, 2026

Expiration:
April 05, 2026

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