Casualty Claims Handler, Lawes Consulting Group

Lawes Consulting Group

Location:
United Kingdom, Glasgow

Category:
Insurance

Contract Type:
Employment contract

Salary:

28000.00 - 32000.00 GBP / Year

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Job Description:

We're recruiting on behalf of our client for a Casualty Claims Handler to join their Glasgow-based team. The role involves assessing and managing public and employer liability claims within authority limits, ensuring compliance with internal policies and industry regulations.

Job Responsibility:

Assess and manage casualty claims accurately
Determine policy liability, calculate reserves, and settle claims within set authority
Maintain strong client relationships and meet SLA commitments
Prioritise and manage caseload efficiently
Handle customer complaints effectively
Stay updated on company policies and regulatory requirements
Support operational projects as needed
Review and process incoming public and employer liability claims
Liaise with clients and customers to clarify claim details and next steps
Maintain records and documentation in accordance with internal procedures
Handle customer communications and enquiries with a high standard of service
Ensure adherence to compliance and regulatory frameworks

Requirements:

Experience in a claims handling role is essential
Casualty/injury claims experience preferred
CII qualification desirable, not essential
Strong customer service and communication skills
Excellent interpersonal and communication abilities
Sound knowledge of casualty claims processes
Strong organisational and time management skills
Understanding of compliance and regulatory standards

Nice to have:

CII qualification
Casualty/injury claims experience

Additional Information:

Job Posted:
October 14, 2025

Employment Type:

Fulltime

Work Type:

On-site work

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Casualty Claims Handler