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Lawes Consulting Group Logo Lawes Consulting Group · Insurance

Casualty Claims Handler

United Kingdom, Glasgow 31000.00 GBP / Year · Job Posted January 17, 2026
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Job Description

We are seeking on behalf of our client; a Claims Handler with a focus on Casualty Claims to join their team in Glasgow. The successful candidate will be responsible for accurately assessing and evaluating a range of claims, negotiating settlements, and providing exceptional customer service.

Job Responsibility

  • Accurately assess a range of simple and complex claims and evaluate liability and quantum up to £25,000
  • Identify and handle customer complaints effectively
  • Negotiate settlement of claims and ensure high levels of customer care
  • Engage with internal partners and clients to ensure fair and robust investigation of claim cases
  • Participate in audits when required
  • Handling a portfolio of up to 350 casualty claims
  • Dealing with policyholders and brokers
  • Attending review meetings
  • Providing a professional claims service at all times

Requirements

  • Previous claim handling experience
  • Experience in the financial services or insurance sector preferred
  • Experience dealing with Casualty Claims is advantageous
  • Proficiency in Microsoft Office applications
  • Proven work experience in a customer-facing environment
  • Experience working in a commercial insurance claims environment is advantageous
  • Excellent customer service skills
  • Strong written and verbal communication skills
  • Ability to acquire new IT skills
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