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You will receive a warm welcome into the Apex family on joining us as a Conference and Events Assistant. We genuinely care about our guests and each other and we show this through our family values of Trust, Passion, Friendliness and Teamwork. We encourage you to bring your own unique personality to the role and being yourself whilst working as part of the Conference & Events team as we believe it is our personality, style and friendliness that makes Apex Hotels. This is a vital role in the function of the hotel and ultimately the service provided to our guests prior to and during the event. We encourage you to bring your true self to work - we recruit for attitude and train for skill. We’ll provide great training and development opportunities, allowing you to flourish in a fun and fulfilling career, reaching your dreams and aspirations. So, whatever your vibe, our family can never be too big, there’s a place here for you. We have one ask - that you bring your personality, ideas, and spark. We’re an innovative, thriving business and we want you to be part of our exciting journey.
Job Responsibility:
Assist the Conference and Events Supervisor in the day-to-day operation of the conference & events
Responsible for setting up meeting rooms and events areas for the guests to ensure they receive an excellent experience
Provide excellent customer service during each event
Serving food and beverages to the guests
Delivering the highest standards in service and presentation
Prepare tea/coffee breaks and stations with appropriate food and beverages and at the correct time as stated in Event function sheet
Answer and solve guest requests and aim to fulfil any special requirements during the event
Being responsible for ensuring all working areas are kept clean and tidy
Requirements:
Excellent organiser
Passion for providing excellent customer care
Initiative and drive to build on department success
Excellent communication skills
Ability to motivate team and delegate tasks
Ability to positively handle all guest requests
Pride in work
Willingness to learn
Real passion for food and drink
Excellent attention to detail
Ability to show personality to guests
Personable help and assistance
Great at multi-tasking
Efficient at resolving guest enquiries with a smile
Friendly and approachable
Willing to go the extra mile for guests
Self-aware and able to evaluate own work
Customer service attitude
Holds a genuine desire to provide a Warmer Welcome to guests