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Key member of the team to help transform the business from 'good' to 'great'. Work within the Swim Team working with the Aquatic Team Leader and Aquatic Development Manager.
Job Responsibility
Deliver a varied programme of swimming lessons within the class framework ensuring customers obtain the maximum benefit in a reasonable timescale, in a safe, fun and stimulating environment
Promote and support the Swim School to ensure continued attendance of lessons throughout the year
Follow the Swim School Syllabus, maximizing the time and space available whilst ensuring the individual and group needs are met every session
Prepare appropriate lesson plans in line with syllabus to provide high quality lessons as per STA/ASA guidelines
Ensure the smooth movement of swimmers within the programme through continuous assessment
Ensure the checking (reporting any defects), set up and put away of equipment securely and tidily after the session
Supervise the arrival, departure and handover of the lesson promptly and register all attendances
Monitor class sizes and unexpected arrivals and alert the Swim Coordinator/Manager at the earliest opportunity of any problems/queries
Complete regular Progress Reports using the electronic tablets on each individual swimmer ensuring they are detailed, positive and constructive
Ensure effective communication is used at all times and relevant for all swimmers with regular individual feedback
Deal politely with customer comments and complaints, to ensure excellent customer service, escalating when necessary
Ensure customers are updated with any promotional materials and information
Requirements
Experience of teaching within a Learn to Swim Programme
Experience of delivering high levels of customer service
Qualified swimming teacher (ASA or STA) to Level 2
NPLQ or Teachers Pool Rescue/Pool Safety Qualified
Current Child Protection CPD or equivalent
Level 2 Parent and Baby qualified (desirable, not essential)
Nice to have
Level 2 Parent and Baby qualified
What we offer
A comprehensive induction and training programme
Support from the wider team
Variety
An environment that encourages innovation and free thinking