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Frasers Group Logo Frasers Group · Sales

Casual Sales Assistant

United Kingdom, London · Job Posted January 22, 2026
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Job Description

Flannels is the ultimate luxury fashion destination for men and women, showcasing a curated selection of over 200 global designer and contemporary brands. Known for timeless style and attention to detail, we deliver an elegant, modern luxury experience—both in-store and online. As a Sales Assistant, you’ll deliver a premium shopping experience, connecting with customers, offering expert product guidance, and helping maintain our luxury standards on the shop floor. You’ll play a vital part in creating a warm, stylish, and customer-focused environment from the moment we open.

Job Responsibility

  • Greet all customers with warmth, confidence, and professionalism
  • Ask open-ended questions to understand customer needs
  • Recommend and locate suitable products, staying up to date on current collections and trends
  • Share information about in-store promotions and loyalty benefits
  • Handle cash and card transactions accurately
  • Maintain a high standard of store presentation and cleanliness
  • Support replenishment and ensure the shop floor is ready for trading each day
  • Deliver consistent, high-level customer service in line with the Flannels brand
  • Actively offer add-ons and alternative product suggestions where appropriate
  • Ensure full compliance with all Flannels policies and procedures

Requirements

  • Confident, enthusiastic, and motivated to deliver results
  • Excellent communication and interpersonal skills
  • Customer-focused, with a passion for delivering exceptional service
  • Team player who thrives in a fast-paced retail environment
  • Reliable, flexible, and willing to adapt to changing business needs
  • Fashion-aware with a strong interest in designer and contemporary brands

What we offer

  • Competitive Pay
  • Staff Discount across all Frasers Group brands
  • Progression Opportunities across our fast-growing retail network
  • Premium Working Environment in a new, luxury retail space
  • Training and Development to help you succeed
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