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As a Sales Assistant, you’ll deliver a premium shopping experience, connecting with customers, offering expert product guidance, and helping maintain our luxury standards on the shop floor. You’ll play a vital part in creating a warm, stylish, and customer-focused environment from the moment we open.
Job Responsibility:
Greet all customers with warmth, confidence, and professionalism
Ask open-ended questions to understand customer needs
Recommend and locate suitable products, staying up to date on current collections and trends
Share information about in-store promotions and loyalty benefits
Handle cash and card transactions accurately
Maintain a high standard of store presentation and cleanliness
Support replenishment and ensure the shop floor is ready for trading each day
Deliver consistent, high-level customer service in line with the Flannels brand
Actively offer add-ons and alternative product suggestions where appropriate
Ensure full compliance with all Flannels policies and procedures
Requirements:
Confident, enthusiastic, and motivated to deliver results
Excellent communication and interpersonal skills
Customer-focused, with a passion for delivering exceptional service
Team player who thrives in a fast-paced retail environment
Reliable, flexible, and willing to adapt to changing business needs
Fashion-aware with a strong interest in designer and contemporary brands
What we offer:
Competitive Pay
Staff Discount across all Frasers Group brands
Progression Opportunities across our fast-growing retail network
Premium Working Environment in a new, luxury retail space