Casual Sales Assistant - Ladies Luxury Accessories

• Welcome all customers with warmth, confidence, and professionalism, creating a luxury-first impression
• Build strong customer relationships through meaningful conversation and tailored recommendations
• Ask open-ended questions to understand styling needs and occasions, particularly within accessories and finishing pieces
• Recommend and locate suitable products, staying up to date on current collections, designers, and key seasonal trends in luxury accessories
• Demonstrate strong product knowledge across handbags, small leather goods, and accessories, highlighting key features and craftsmanship
• Naturally identify add-on opportunities to complement purchases and enhance the overall outfit
• Share information about in-store promotions, new arrivals, and loyalty benefits
• Maintain exceptional visual standards within the accessories department, ensuring displays are clean, organised, and aligned with brand expectations
• Support replenishment and ensure the department is always ready for trading
• Deliver consistent, high-level customer service in line with the Flannels brand
• Ensure full compliance with all Flannels policies and procedures

• Confident, enthusiastic, and motivated to deliver results
• Excellent communication and interpersonal skills
• Customer-focused, with a passion for delivering a premium shopping experience
• Strong interest in fashion, with an appreciation for luxury accessories and styling
• Previous experience within luxury retail or accessories is preferred but not essential
• Ability to confidently make styling recommendations and build complete looks
• Team player who thrives in a fast-paced retail environment
• Reliable, flexible, and adaptable to changing business needs

Previous experience within luxury retail or accessories is preferred but not essential

• Competitive Pay
• Staff Discount across all Frasers Group brands
• Progression Opportunities across our fast-growing retail network
• Premium Working Environment in a new, luxury retail space
• Training and Development to help you succeed