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As a Sales Assistant within our Ladies Luxury Accessories department, you’ll deliver a premium shopping experience, connecting with customers and offering expert product guidance across high-end accessories. You’ll play a key role in elevating the customer journey, helping customers discover the finishing touches that complete their look, while maintaining the highest luxury standards on the shop floor.
Job Responsibility
Welcome all customers with warmth, confidence, and professionalism, creating a luxury-first impression
Build strong customer relationships through meaningful conversation and tailored recommendations
Ask open-ended questions to understand styling needs and occasions, particularly within accessories and finishing pieces
Recommend and locate suitable products, staying up to date on current collections, designers, and key seasonal trends in luxury accessories
Demonstrate strong product knowledge across handbags, small leather goods, and accessories, highlighting key features and craftsmanship
Naturally identify add-on opportunities to complement purchases and enhance the overall outfit
Share information about in-store promotions, new arrivals, and loyalty benefits
Maintain exceptional visual standards within the accessories department, ensuring displays are clean, organised, and aligned with brand expectations
Support replenishment and ensure the department is always ready for trading
Deliver consistent, high-level customer service in line with the Flannels brand
Ensure full compliance with all Flannels policies and procedures
Requirements
Confident, enthusiastic, and motivated to deliver results
Excellent communication and interpersonal skills
Customer-focused, with a passion for delivering a premium shopping experience
Strong interest in fashion, with an appreciation for luxury accessories and styling
Previous experience within luxury retail or accessories is preferred but not essential
Ability to confidently make styling recommendations and build complete looks
Team player who thrives in a fast-paced retail environment
Reliable, flexible, and adaptable to changing business needs
What we offer
Competitive Pay
Staff Discount across all Frasers Group brands
Progression Opportunities across our fast-growing retail network
Premium Working Environment in a new, luxury retail space