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We are seeking a detail-oriented and patient-focused professional with pharmacy or AHPRA registered nurse experience to join our growing team. In this role, you will serve as a key point of contact for patients, providing clinical support, handling inquiries and reviewing pre-approvals. This position requires strong communication skills and sound clinical judgment.
Job Responsibility
Respond to patient inquiries via a ticketing system with clear, accurate and empathetic written communication
Manage inbound calls and make outbound calls to patients to address queries, concerns and offer support
Assess and review incoming pre-approvals, ensuring clinical appropriateness in a timely manner
Maintain accurate documentation of all patient interactions
Collaborate with internal teams
Deliver a high standard of patient care while adhering to regulatory and compliance requirements
Requirements
Recent graduate with clinical experience in a pharmacy or nursing (AHPRA registered) setting
Strong written communication skills with the ability to explain clinical information clearly and professionally
Excellent telephone skills and confidence
Strong attention to detail and sound clinical judgment
Ability to manage multiple tasks in a fast-paced environment
What we offer
Equity for everyone
Access learning budgets, conferences, certifications, peer shadowing, and a global knowledge-sharing culture
Catered wellness talks, exercise classes, whoops to track your wellbeing, free barista coffees, funded social clubs, and quarterly rooftop parties
Parental and miscarriage leave
Health, professional development, and personal days