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Casual In-Room Dining Waiter/Waitress

sofitel.accor.com Logo

SOFITEL

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Location:
United Kingdom , London

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Category:
Hospitality and Tourism

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Contract Type:
Not provided

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Salary:

Not provided
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Job Description:

As a Casual In-Room Dining Waiter/Waitress, you will play a key role in delivering an exceptional luxury guest experience by providing high-quality food and beverage service directly to guest rooms. Representing the brand’s commitment to elegance and excellence, you will ensure all service standards are consistently met with professionalism, efficiency, and attention to detail.

Job Responsibility:

  • Deliver in-room dining orders promptly and professionally, ensuring presentation meets luxury standards
  • Set up trays and trolleys according to hotel guidelines
  • Provide courteous and personalized service to guests, anticipating their needs
  • Accurately take and process guest orders via phone or in person when required
  • Maintain cleanliness and organization of service areas and equipment
  • Handle guest inquiries, requests, and complaints with discretion and efficiency
  • Ensure all billing is accurate and processed correctly
  • Adhere to food safety, hygiene, and health & safety regulations
  • Support the wider Food & Beverage team during busy periods as needed

Requirements:

  • Previous experience in a similar role within hospitality or luxury service preferred
  • Strong communication and interpersonal skills
  • Ability to work flexible hours, including evenings, weekends, and holidays
  • Well-presented with a professional and positive attitude
  • Strong attention to detail and ability to work under pressure
  • Basic knowledge of food and beverage service standards
  • Right to work in the UK
What we offer:
  • Competitive Salary
  • service charge and a loyalty bonus of £1.300 per year
  • Employee Benefit Card – Discounted rates at Accor properties worldwide
  • Free Stays in the UK or Ireland (4 nights/year)
  • Sofitel Experience – Enjoy a luxurious night at our hotel, complete with a delightful breakfast
  • Complimentary Meals While on Duty
  • Special Rates in F&B, Rooms & Spa
  • Be Part of the Largest Hospitality Group in Europe
  • Exceptional Training and Development Opportunities through Apprenticeship Program
  • Global Growth Opportunities
  • Employee Assistance Program with 24/7 GP Access
  • Social Events and Activities

Additional Information:

Job Posted:
May 15, 2026

Work Type:
On-site work
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