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As a Casual Front Office Team Member, you will be the first point of contact for our guests, providing warm welcomes and excellent customer service. Your role will be instrumental in ensuring smooth front desk operations, assisting guests with check-in and check-out, and supporting the overall guest experience at our busy airport hotel.
Job Responsibility:
Greet and welcome guests with a friendly and professional attitude
Handle guest check-in and check-out procedures efficiently and accurately
Manage reservations, cancellations, and room allocations using the hotel’s booking system
Respond promptly to guest enquiries, requests, and feedback both in person and via phone or email
Assist with billing and payment processing ensuring accuracy and confidentiality
Coordinate with housekeeping and maintenance teams to ensure rooms are guest-ready
Maintain a tidy and organised front desk area at all times
Adhere to all health and safety and security policies and procedures
Support other team members and undertake additional duties as required
Requirements:
Previous experience in front office or customer service, preferably within the catering & hospitality sector
Excellent communication and interpersonal skills with a friendly and approachable manner
Strong organisational abilities and attention to detail
Ability to work flexibly, including evenings, weekends, and public holidays as required
Proficient with computer systems and reservation software
experience with hotel PMS is an advantage
Ability to remain calm and professional under pressure
A passion for delivering outstanding guest service and creating memorable experiences
Nice to have:
experience with hotel PMS is an advantage
What we offer:
Competitive hourly rate of £12.71
Flexible working hours to suit your lifestyle
Opportunity to work within a vibrant, international hotel environment at Luton Airport
Access to staff discounts and hospitality industry perks
Supportive team culture with ongoing training and development opportunities
Contributory pension scheme and holiday entitlement in line with contract hours