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The Admissions Administrative Assist will provide administrative and clerical support to the various clinical departments throughout the hospital in order to ensure the effective delivery of services to patients attending the Hermitage Medical Clinic. The role is responsible for the provision of quality Admissions service in line with the highest professional practice. As a key member of the frontline team, the role holder will facilitate effective communication with colleagues in the hospital. The position requires a participatory approach to the development of services and structures, embracing continuous quality improvement and the management of changes necessary to achieve organisational objectives.
Job Responsibility
Interviews patient or representative to obtain and record name, address, age, religion, persons to notify in case of emergency, attending Physician, and individual or insurance company responsible for payment of bill
Explains regulations such as visiting hours, payment of accounts, and schedule of charges
When possible escorts patient or arranges for escort to assigned room or ward
Enters patient admitting information into the Hospitals information systems including Meditech RIS/PACS as relevant/ order bloods
Ensure Private Health insurance forms are accurately completed and signed by patient
Record all patient details accurately into the Meditech system
Verify patient information entered in accurate and complete
Record patients insurance status accurately into the Meditech system
Obtains signed statement from patient to protect hospital's interests
Maintains confidentiality in maintaining all patient records
Receives payments on accounts
Performs cashiering duties-accepting payments from patients
Daily banking/reconciliation and ensure all invoices are raised daily for services provided
Works under direct supervision of Admitting Supervisor or designee, but must be able to handle daily details of the Admitting Department duties with minimal supervision
Attends regular Meditech training sessions
Promote a patient centred culture of openness and responsiveness to positive and constructive patient feedback and ensuring patient dignity, respect and choice is maintained in their care