Cass Operations And Data Analyst Job at Social Value Portal Ltd (London)

Job Description

We regulate financial services firms in the UK, to keep financial markets fair, thriving and effective. By joining us, you’ll play a key part in protecting consumers, driving economic growth, and shaping the future of UK finance services. SPC oversees firms and individuals (supervision), creates and reviews the rules by which they operate (policy) and identifies and remedies ineffective competition in markets (competition). Sitting within the Specialist Directorate, the Resolution Strategy, Operations & CASS (ReSOC) department leads the FCA’s efforts to enhance client asset protection thereby boosting consumer protection and market integrity through risk assessment, data analysis and supervision of firms’ compliance with the Client Assets Sourcebook.

Job Responsibility

This newly created role supports oversight of the implementation of the CASS 15 Safeguarding rules and acts as a first-line intake point within the CASS Operations, Data and Risk team for information and data received by ReSOC from firms, auditors, and internal stakeholders
Apply a consistent, risk-based approach to prioritise incoming correspondence and data, identify key themes and potential consumer harm indicators, and escalate appropriately within agreed timescales
Produce concise analysis and MI for stakeholders to support timely decision-making and effective allocation of work across ReSOC and wider FCA teams, ensuring decisions are well informed and aligned to consumer protection goals
Develop deep knowledge of the CASS and Safeguarding regimes, enhancing your grasp of how firms protect client assets across the UK
Identify recurring issues, bottlenecks and avoidable rework
propose and implement process improvements (e.g., templates, guidance, automation opportunities, standard operating procedures) to improve efficiency and quality

Requirements

Prior experience of case management systems e.g. Salesforce, Tableau and related workflows
Prior experience of data analysis and reporting using large datasets
Demonstrable experience of using MS Excel to intermediate level
Keen attention to detail and solid analytical skills, paired with an open, innovative mindset that encourages new ideas and collaborative problem solving
Ability to build positive relationships with key stakeholders, representing the department with confidence, warmth and credibility
Highly effective communication skills, using clear, audience-focused reasoning to translate complex issues into concise messages for a wide range of audiences
Supportive organisational approach, able to balance multiple priorities, manage demanding timescales and create a steady, structured workflow for yourself and others
Experience reviewing processes and workflows, supported by well organised document management skills that help teams work smoothly and consistently

What we offer

25 days annual leave plus bank holidays
Non-contributory pension (8–12% depending on age) and life assurance at eight times your salary
Private healthcare with Bupa, income protection, and 24/7 Employee Assistance
35 hours of paid volunteering annually
Hybrid model where employees work a minimum of 40% in the office each month (expectation of 50% for senior leaders). Changing from September to a minimum of 50% in the office each month (expectation of 60% for Directors and Executive Directors)
A flexible benefits scheme designed around your lifestyle

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Cass Operations And Data Analyst

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