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The Self Inspector is an integral part of the Housekeeping Team who collectively is responsible for the cleanliness and attention to detail of the hotel and residences. The Self Inspector is responsible for cleaning and inspecting all guest rooms/residences ensuring that they meet the highest standards as set by Four Seasons Hotels. The Self Inspector will also assist the Lobby Attendant, House Attendant or laundry attendant as needed. This person also provides turndown service by offering a comfortable evening environment in guest rooms by cleaning and refreshing the room in the early evening and preparing the room for the guest to sleep in. We are looking for individuals who possess a high level of attention to detail and a strong work ethic. This role has direct involvement with both guests and management and good communication skills are required. A Houseperson/House Attendant at the Four Seasons Resort Scottsdale is in charge of the stocking and inventory of linen storage closets and armoirs, moving heavy furniture and delivering guest items to casitas to assist Room Attendants. They will assist Team Leaders with the preparation of rooms and will assist with the removal of dirty linen from guest rooms. They will clean patios on checkout rooms and also any cleaning projects required. We are looking for a talented Laundry Attendant! Our Laundry Attendants sort, process and fold Rooms and F&B linens such as sheets, table clothes and napkins. We are looking for a talent Public Area Attendant! The public area attendant is responsible for the cleanliness and maintenance of all public areas (including men's and women's bathrooms, sitting areas, floors, carpet, furnishings, etc).
Job Responsibility:
Cleans and self-inspects guest rooms as assigned and in accordance with hotel standards
Has a set number of rooms to clean during a shift
Removes dirty towels and sheets and replaces them with clean ones from the Linen Closet
Cleans, dusts, and sanitizes all areas of the Guest Room (bedroom, living room, dining room and bathroom) according to procedure
Makes bed
Vacuums carpet and cleans marble and tile areas
Removes Rooms service trays, dishes and carts to service landings
Completes inspection of all arrival rooms to ensure it is ready for guest arrival
Restocks used amenities such as shampoo, lotions, cotton balls, stationery and pens
Possesses a high degree of product knowledge and relevant technical skills
Keeps abreast of events in the hotel
Provides genuine hospitality and recognition in the work area
Promotes hotel services and products
Anticipates guest needs and takes ownership of guest concerns and requests
acts decisively to ensure guest satisfaction
Offers a special service touch when an opportunity is presented
Keeps all guest corridors neat, vacuumed and dusted
Makes sure mirrors, furniture, floors, ashtrays, elevators and doors are clean and mark-free
Keeps all service elevator landings, stairwells and linen storage rooms clean by sweeping, mopping and dusting the areas
Moves racks of clean Rooms linen to Guest Room floors
Stocks Linen Storage Rooms and Armoires daily with supplies and amenities
Empties trash and dirty linen from guest room floors
Assists Housekeepers as required
Helps move beds and furniture, turns mattresses, removes or hangs sheers and drapes
Picks up and delivers guest request items on a timely basis such as Irons, Ironing boards, Cribs and Roll-aways
Sorting used linens into appropriate categories for washing
Sorts out stained or torn linen
Loads and unloads driers
Shakes wet sheets, table linens and napkins prior to ironing in order to spread them out
Feeds washed linens into ironer
Retrieves folded linens and stacks or hangs clean linens as appropriate
Sorts clean towels, rugs and robes
Uses towel folder and manual folding for bath towels, washcloths, rugs and robes
Places folded product on appropriate rack
Responsible for the cleanliness and maintenance of all public areas (including men's and women's bathrooms, sitting areas, floors, carpet, furnishings, etc)
Requirements:
High School education or equivalent experiences
Preferred experience in a luxury hotel in Housekeeping and/or Laundry
Have a high level of attention to detail
Knowledge and the ability to operate cleaning equipment
Ability to understand and working knowledge of English
Must have reliable transportation and be able to work an 8 hour shift
Must be able to speak/read/write English and communicate with guests to accommodate needs and requests
Must be willing and able to read and write in English and numbers, interact with guests, work alone or with others, lift at least 20 lbs., and climb stairs and ladders
An applicant with a flexible schedule and the ability to work all shifts, weekends and holidays is ideal
Candidates must have valid work authorization for the U.S.
What we offer:
Energizing Employee Culture where you are encouraged to be your true self
Comprehensive learning and development programs to help you elevate your craft
Inclusive and diverse employee engagement events all year-round
Exclusive discount and travel programs with Four Seasons
Competitive wages and benefits (Medical, Dental, Vision and Retirement Plan)