Casino Player Service Agent, Marriott Bonvoy

Casino Player Service Agent

Marriott Bonvoy

Location:
Aruba

Category:
Hospitality and Tourism

Contract Type:
Not provided

Salary:

Not provided

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Job Description:

Serve as customers' point of contact at The Ritz-Carlton Aruba casino, handling reservations, customer requests, transportation arrangements, and providing administrative support while delivering the luxury service standards of The Ritz-Carlton brand.

Job Responsibility:

Serve as customers' point of contact
Handle customer changes and requests
Make reservations for guests
Conduct reservation follow-ups
Arrange transportation
Assign special rooms and dinners
Prepare in-house envelops, check-out slips, airfare reimbursement slips
Answer calls from customers and business partners
Organize and classify documents for filing
Deliver mail, photocopy documents, type, and proofread customer correspondences
Assist with mail and telemarketing campaigns
Assign new players sources codes for junket representatives
Complete temporary credit line approval This Travel Only (TTO) for guests
Follow all company and safety and security policies and procedures
Report accidents, injuries, and unsafe work conditions to manager
Complete safety training and certifications

Requirements:

High school diploma or G.E.D. equivalent
No related work experience
No supervisory experience
No license or certification required
Ensure uniform and personal appearance is clean and professional
Maintain confidentiality of proprietary information
Protect company assets
Welcome and acknowledge all guests according to company standards
Anticipate and address guests' service needs
Assist individuals with disabilities
Speak with others using clear and professional language
Develop and maintain positive working relationships with others
Support team to reach common goals
Ensure adherence to quality expectations and standards
Move, lift, carry, push, pull, and place objects weighing less than 30 pounds without assistance
Stand, sit, or walk for an extended time period

Additional Information:

Job Posted:
September 07, 2025

Employment Type:

Fulltime

Work Type:

On-site work

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