Casino Operations Manager, Marriott Bonvoy

Marriott Bonvoy

Location:
Aruba

Category:
Hospitality and Tourism

Contract Type:
Employment contract

Salary:

Not provided

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Job Description:

Entry level management position that is responsible for daily casino operations. Position directs, trains and assists employees to serve guests and ensures proper standards are followed. Responsibilities include ensuring guest and employee satisfaction while maintaining the operating budget. Accountable for enforcing all legal obligations, professionally and consistently. Enforces policies and procedures to monitor and evaluate performance of personnel to ensure casino operation in accordance with local gaming regulations.

Job Responsibility:

Indirectly supervises the scheduling, opening and closing of all table games, slot area and cashier operations
Manages for the integrity of all gaming activity and equipment in casino
Coordinates with Surveillance regarding the overall security of gaming and non gaming areas
Enforces established credit play policy on assigned shift, to include extension of credit to qualified customers within the established guidelines
Liaisons with Lead Slot Technician on adjustments and repairs of games
Coordinates and implements casino work and projects as assigned
Analyzes information and evaluates results to choose the best solution and solve problems
Compiles, codes, categorizes, calculates, tabulates, audits, or verifies information or data
Achieves and exceeds goals including performance goals, budget goals, team goals, etc.
Develops specific goals and plans to prioritize, organize, and accomplish your work
Submits reports in a timely manner, ensuring delivery deadlines
Ensures profits and losses are documented accurately
Maintains a strong accounting and operational control environment to safeguard assets
Provides direction and assistance to other organizational units regarding accounting and budgeting policies and procedures, and efficient control and utilization of financial resources
Promotes high visibility of casino in local market areas
Empowers employees to provide excellent customer service
Emphasizes guest satisfaction during all departmental meetings and focuses on continuous improvement
Sets a positive example for guest relations
Promotes positive customer relations
Monitors and handles guest complaints by following the instant pacification procedures
Interacts at the executive level with gaming customers, setting an example for the staff in the areas of courtesy and service
Provides guidance and professionalism on all disputes that may arise in the casino
Manages a team of casino staff
prioritizes projects and workload of the team and its individual members, and establishes deadlines around those priorities
Utilizes interpersonal and communication skills to lead, influence, and encourage others
demonstrates honesty/integrity
leads by example
Motivates and provides a work environment where employees are productive
Imposes deadlines and delegates tasks
Provides an 'open door policy' and is highly visible in areas of responsibility
Understands how to manage in a culturally diverse work environment
Manages the quality process in areas of customer service and employee satisfaction
Manages all employees tactfully with an eye on fairness and maintaining high employee morale
Oversees rating-related duties
Supervises all Casino Operations personnel on shift
Indirectly supervises Casino Housekeeping, Slot, and Casino Beverage staff
Ensures all the casino operations supervisors and employees adhere to their respective departmental procedures
Supports the development, mentoring and training of employees
Provides constructive coaching and counseling to employees
Develops succession plans
Works with the Director of Human Resources to ensure that all programs relating to employees’ compensation, benefits, and working conditions are adequate to attract and retain a high-quality, productive workforce
Participates in recruiting, interviewing, and selecting/promoting key management personnel in departments
Manages the performance review/merit increase process as defined
Reports payroll hours for casino employees
Maintain attendance of casino personnel
Assists in other casino operations when needed
Participate in department wide projects and goals
Provides information to supervisors, co-workers, and subordinates by telephone, in written form, e-mail, or in person
Demonstrates personal integrity
Uses effective listening skills
Demonstrates self confidence, energy and enthusiasm
Manages group or interpersonal conflict effectively
Informs and/or updates the executives, the peers and the subordinates on relevant information in a timely manner
Manages time well and possesses strong organizational skills
Presents ideas, expectations and information in a concise well organized way
Uses problem solving methodology for decision making and follow up
Ensures that cleanliness and condition of each area meets designated standards
Records all progressive readings prior to Casino opening and after closing

Requirements:

High school diploma or GED
3 years experience in Casino Administration or related professional area
2-year degree from an accredited university
1 year experience in Casino Administration or related professional area

What we offer:

Equal opportunity employer
Access to lifelong learning and career advancement
Inclusion in a global brand with Marriott International

Additional Information:

Job Posted:
September 13, 2025

Employment Type:

Fulltime

Work Type:

On-site work

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Casino Operations Manager