Casino Manager Job at 360 Resourcing Solutions (London)

Job Description

Casino Manager to support and assist the Venue Director in achieving the highest possible standard in the overall operation of the property and to ensure compliance with the Gambling Act, Health and Safety legislation, and company procedures.

Job Responsibility

Support and assist the Venue Director in achieving the highest possible standard in the overall operation of the property
Ensure compliance with the Gambling Act, Health and Safety legislation, associated compliance and all company rules and procedures
Have full awareness and assist with the efficient running of internal and external promotions
Actively develop professional relationships with customers
Actively promote the loyalty programme
Ensure accurate and timely player tracking and other such metrics are captured and sourced
Determine appropriate staff numbers, associated personnel costs and skill levels required to effectively run the shift
Maintain an overview of the gaming operation and advise and coach ACM roles
Monitor customer movement to ensure gaming tables are opened or closed to maximise business opportunities
Ensure disputes are handled promptly, efficiently and fairly
Control and operate cheque cashing facilities up to delegation of authority level
Relieve ACM’s as and when necessary
Ensure gaming is conducted according to the Gambling Act, regulations and Company procedures
Uphold a fair and consistent approach in disciplinary and grievance procedures
Continually monitor levels of sickness, sickness costs and subsequent redeployment of employees or overtime
Monitor and take fair and consistent action in relation to employee conduct, absence and lateness issues
Ensure the highest standards of appearance, personal grooming and hygiene are always maintained by employees
Ensure individual team member needs are dealt with professionally and confidentially
Continually review employee performance and provide direct feedback and coaching
Participate in employee appraisal/review process
Identify and initiate the training of ACM’s and oversee the identification of gaming employees training needs
Ensure the highest possible standards of customer service are developed and provided
Lead by example in relation to displaying the four key behaviours of the Customer Service model
Regularly observe and review individual employees’ levels of customer service
Actively assess day-to-day customer service needs and respond appropriately
Positively support companywide customer service initiatives
Create by example an environment which all employees will work as a team
Support the creation of an environment where all employees are encouraged to put forward ideas and views to management
Support 2-way communication through effective contribution to management meetings and the holding of regular departmental meetings and Employee/Staff Forum meetings and events
Promote the licensing objectives as set out in Gambling Act 2005
Report to the central compliance function any matter regarding regulatory compliance
Adhere to continual reporting requirements to the centralised compliance organisation
Cooperate fully with regulatory authorities on any requests for information and on any compliance or audit assessments
Ensure full compliance with company and legal procedures in all areas
Liaise with the security department to ensure general security, monitoring, health and safety regulations and fire evacuation procedures are complied with
Carry out checks of gaming equipment and ensure it is properly maintained

Requirements

Aged 18 or above
Right to work in the UK
Ability to work nights, evenings, weekends, and shifts in a 24/7 trading week
Flexibility in scheduling

What we offer

50% off food and beverages in all UK venues
Extensive Rewards platform: discounts on travel, retail, hospitality, health
Company Sick Pay
Company Pension
Life Assurance
Refer a friend incentive
Financial advice services
Employee health and wellbeing services
Virtual GP Services
Season Ticket Loans
Employee assistance program: confidential helpline providing 24/7 advice and counselling
Cycle to work scheme

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Casino Manager

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