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Casino Manager

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360 Resourcing Solutions

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Location:
United Kingdom , London

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Category:
Hospitality and Tourism

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Contract Type:
Not provided

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Salary:

62500.00 GBP / Year
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Job Description:

Casino Manager to support and assist the Venue Director in achieving the highest possible standard in the overall operation of the property and to ensure compliance with the Gambling Act, Health and Safety legislation, and company procedures.

Job Responsibility:

  • Support and assist the Venue Director in achieving the highest possible standard in the overall operation of the property
  • Ensure compliance with the Gambling Act, Health and Safety legislation, associated compliance and all company rules and procedures
  • Have full awareness and assist with the efficient running of internal and external promotions
  • Actively develop professional relationships with customers
  • Actively promote the loyalty programme
  • Ensure accurate and timely player tracking and other such metrics are captured and sourced
  • Determine appropriate staff numbers, associated personnel costs and skill levels required to effectively run the shift
  • Maintain an overview of the gaming operation and advise and coach ACM roles
  • Monitor customer movement to ensure gaming tables are opened or closed to maximise business opportunities
  • Ensure disputes are handled promptly, efficiently and fairly
  • Control and operate cheque cashing facilities up to delegation of authority level
  • Relieve ACM’s as and when necessary
  • Ensure gaming is conducted according to the Gambling Act, regulations and Company procedures
  • Uphold a fair and consistent approach in disciplinary and grievance procedures
  • Continually monitor levels of sickness, sickness costs and subsequent redeployment of employees or overtime
  • Monitor and take fair and consistent action in relation to employee conduct, absence and lateness issues
  • Ensure the highest standards of appearance, personal grooming and hygiene are always maintained by employees
  • Ensure individual team member needs are dealt with professionally and confidentially
  • Continually review employee performance and provide direct feedback and coaching
  • Participate in employee appraisal/review process
  • Identify and initiate the training of ACM’s and oversee the identification of gaming employees training needs
  • Ensure the highest possible standards of customer service are developed and provided
  • Lead by example in relation to displaying the four key behaviours of the Customer Service model
  • Regularly observe and review individual employees’ levels of customer service
  • Actively assess day-to-day customer service needs and respond appropriately
  • Positively support companywide customer service initiatives
  • Create by example an environment which all employees will work as a team
  • Support the creation of an environment where all employees are encouraged to put forward ideas and views to management
  • Support 2-way communication through effective contribution to management meetings and the holding of regular departmental meetings and Employee/Staff Forum meetings and events
  • Promote the licensing objectives as set out in Gambling Act 2005
  • Report to the central compliance function any matter regarding regulatory compliance
  • Adhere to continual reporting requirements to the centralised compliance organisation
  • Cooperate fully with regulatory authorities on any requests for information and on any compliance or audit assessments
  • Ensure full compliance with company and legal procedures in all areas
  • Liaise with the security department to ensure general security, monitoring, health and safety regulations and fire evacuation procedures are complied with
  • Carry out checks of gaming equipment and ensure it is properly maintained

Requirements:

  • Aged 18 or above
  • Right to work in the UK
  • Ability to work nights, evenings, weekends, and shifts in a 24/7 trading week
  • Flexibility in scheduling
What we offer:
  • 50% off food and beverages in all UK venues
  • Extensive Rewards platform: discounts on travel, retail, hospitality, health
  • Company Sick Pay
  • Company Pension
  • Life Assurance
  • Refer a friend incentive
  • Financial advice services
  • Employee health and wellbeing services
  • Virtual GP Services
  • Season Ticket Loans
  • Employee assistance program: confidential helpline providing 24/7 advice and counselling
  • Cycle to work scheme

Additional Information:

Job Posted:
April 20, 2026

Employment Type:
Fulltime
Work Type:
On-site work
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