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360 Resourcing Solutions Logo 360 Resourcing Solutions · Hospitality and Tourism

Casino Manager

United Kingdom, London Employment contract 62500.00 GBP / Year · Job Posted May 03, 2026
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Job Responsibility

  • Assist Venue Director in achieving highest possible standard in overall operation
  • Ensure compliance with Gambling Act, Health and Safety legislation, and company rules
  • Develop professional relationships with customers
  • Promote loyalty programme
  • Ensure accurate player tracking
  • Determine appropriate staff numbers and skill levels
  • Maintain overview of gaming operation
  • Monitor customer movement to maximize business opportunities
  • Handle disputes promptly
  • Control cheque cashing facilities
  • Ensure gaming is conducted according to regulations
  • Uphold disciplinary and grievance procedures
  • Monitor sickness levels and costs
  • Monitor employee conduct
  • Maintain employee appearance standards
  • Handle team member needs
  • Review employee performance
  • Ensure induction process for new hires
  • Participate in employee appraisal process
  • Initiate training of ACMs
  • Recruit new team members
  • Ensure high standards of customer service
  • Display key customer service behaviors
  • Assess day-to-day customer service needs
  • Support companywide customer service initiatives
  • Uphold venue objectives
  • Create team environment
  • Encourage employee ideas
  • Support 2-way communication
  • Maintain appearance of premises
  • Ensure adherence to internal policies and procedures
  • Protect gaming licenses
  • Promote licensing objectives under Gambling Act 2005
  • Report compliance matters
  • Adhere to reporting requirements
  • Cooperate with regulatory authorities
  • Ensure compliance with company and legal procedures
  • Liaise with security department
  • Carry out checks of gaming equipment

Requirements

  • Right to work in the UK
  • Must be aged 18 or above
  • Availability to work nights, evenings, weekends, and shifts in a 24/7 trading week
  • Ability to spend a large portion of shift on feet working with the public
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