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Metropolitan Gaming is about more than the games or the buzz of the venue. It’s about energy. Atmosphere. Service that’s sharp and in sync with the moment. Driven by people, we’re a diverse, close-knit team who back each other, celebrate wins and create great experiences together. If you’re upbeat, curious and ready to get involved, you’ll feel at home here. Personality matters. Every shift is a chance to make your mark.
Job Responsibility
Conduct assigned table and electronic games (such as Blackjack, Roulette Three Card Poker, Baccarat) in accordance with established rules, policies, and gaming regulations
Shuffle and deal cards or operate gaming equipment efficiently and accurately
Ensure game integrity by monitoring play for adherence to rules and identifying any irregularities
Deliver outstanding guest service by maintaining a friendly, approachable, and professional demeanour
Explain game rules and procedures clearly and courteously to players
Handle disputes or misunderstandings calmly and escalate as necessary to a supervisor
Accurately exchange chips for cash and calculate payouts quickly and correctly
Ensure full compliance with gaming commission regulations and internal control standards
Report any suspicious or unusual activity to supervisory staff immediately
Maintain confidentiality of all guests and company information
Work collaboratively with other dealers, gaming supervisors and management to ensure smooth operations
Participate in training and development programs to maintain skill proficiency and regulatory knowledge
Supervise gaming tables and dealers as and when required
Requirements
Valid UK Gaming Licence (PFL)
Aged 18 or above and have the right to work in the UK
Ability to work nights, evenings, weekends and shifts that coincide with a 24/7 trading week
Spend a large portion of shift on feet working directly with the public
What we offer
Discounts and perks across travel, retail, hospitality and wellbeing
Company pension scheme and life insurance cover
Discount on Food and non-alcoholic beverages across all venues